Sonesta Select Detroit Auburn Hills

Liked: Clean; good location.
Disliked: None.

The staff was friendly and extremely helpful. Check in and out was fast and easy. The rooms were clean and the beds were very comfortable. I will definitely use this company again.

Liked: One of the Best!

Disappointing

Exceptional

Passable

Liked: Location was great
Disliked: Felt a bit dated, key card wouldn’t work several times we had to get new ones, and with a 1 night stay, very frustrating, couldn’t get the tv to work, staff wasn’t helpful with regards to tv, pillows were lousy.

Superb

Very good

Won’t stay again.

Liked: Room was dirty. Pillows were non- existent. Bed was not comfortable. We were told there was free complimentary breakfast when we checked in and when I picked the room. We went to eat in the morning and was told they didn’t do breakfast. The hotel staff said we could purchase something from the menu which was pricey. Coffee was available but cold. When we asked for creamer - the staff looked like we were bothering him.
Disliked: It was around a few restaurants.

The best part of my...

Liked: I’m familiar with the area and it is the center of where I need to be.
Disliked: N/A

Good

Liked: Location and price
Disliked: It smelled like marijuana so bad!!!

It was a very unfortunate...

Liked: We had high hopes for this facility. Unfortunately we were let down. The only hilite was the staff. We got to the hotel at 9pm on Friday evening. We were then informed that the breakfast I paid extra for online wasn’t available on the weekends. I heard many conflicting stories about this from the staff. I was promised a refund that I have not gotten. We were also told there was a 50$ deposit that I was not aware of. And I’m still waiting for my refund for that. The whole building smelled of marijuana. We were allowed to change rooms, but we had many issues with the keys deactivating. All My 5 year old and 8 year old wanted to do when we got there was swim , so we went down about 10 pm. There wasn’t anyone in there, but there were towels everywhere and the chlorine was extremely powerful. The whole time we were there it seemed there were unsupervised teenagers there wandering the halls. We had garbage outside of our door for 2 days. We went out for the day on Sat and when we got back to the hotel we were locked out of the side entrances and our room. The front desk had 5 people waiting with the same issue. There was dust in the vents of the hallway and all over the walls. The staff was very friendly but there was only one person to be seen working alone the whole weekend. I can imagine these nice people won’t want to work there for long. I would not recommend staying at this hotel!