Sonesta Select Detroit Auburn Hills

Liked: Clean; good location.
Disliked: None.

The staff was friendly and extremely helpful. Check in and out was fast and easy. The rooms were clean and the beds were very comfortable. I will definitely use this company again.

Liked: One of the Best!

Exceptional

We enjoyed our stay, from...

Liked: It was in a great location, close to everything and very quiet.
Disliked: Nothing

Not impressed but surprised

Liked: The location was the only good thing honestly
Disliked: Everything. Employees unhelpful & unknowledgable. No lotions or soap in the room. Was very loud the first night all night. Said had indoor & outdoor pool. No outdoor pool. Pool was so packed we couldn’t even swim. Said 24 hour pool but closed at 11. The washing machine was broken. They were out of towels Saturday. Stated we had a guest room suite, but it was just a suite with 2 beds. The bar is only open for like 2 hours. Was not impressed sadly but surprised how bad it was especially given the location & high price.

Very good

Superb

Just what we needef for...

Liked: Clean, friendly
Disliked: No microwave in room

Bad

Disliked: It was dirty in the elevator and the pool was trashed. No one was available to clean the trash or replace towels

It was a great stay

Liked: Loved it
Disliked: Nothing

Very disappointing.

Liked: The hotel location worked for us and the facilities are nice enough. I liked having a sofa in the room with the King bed (however, the room was quite crowded and the cramped configuration made it difficult to maneuver around).
Disliked: Although the facilities are nice, this hotel is under-staffed and not well managed. The staff at reception were friendly and tried to be helpful, but they were often not at the front desk and there is no way to call the front desk from the room. Under the guise of being "Eco-friendly," one has to request fresh towels before 10:00 AM. Turns out, unfortunately, that applies to any housekeeping as well, but it's difficult to contact the front desk to request such service. We stayed 3 nights and even though we requested housekeeping and fresh towels several times, we never received them. Our toilet wasn't flushing properly, and again, although we requested maintenance several times, we never received it. (Apparently, they do not have any maintenance service on weekends--- when it's most needed---but we requested maintenance on the Thursday evening when we arrived and still did not receive help). Reception did offer to move us to another room but by then we were unpacked and didn't have the time or inclination to pack up everything and move. We were surprised and disappointed to learn that breakfast is not included. Apparently, the on-site "cafe" is under new management and not that reliable in their breakfast offerings. We chose to eat breakfast at an excellent local diner (Albert's Coney Grill) instead. Finally, the fridge was very small and does not have a freezer section for ice packs. Ours also didn't seal well. Unfortunately, I cannot recommend this hotel.