Sonesta Select Boca Raton Town Center Guest Reviews
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Patti Sat, 14 June 2025
Not feeling the love anymore...
Liked: Convenient to the Galleria and restaurants around the hotel. Can walk to great restaurants.
Disliked: I tried to call the front desk to request a late check out. Phone in my room was not working to call the front desk, housekeeping or anything else, just rang busy. I ended up calling the front desk on my cell phone. When I asked, they were'nt having it. Told me I would need to pay $45-$50+ for a late check out. I said I booked through Booking.com and my status gives me comp late check out. When he checked he said no, I don't have that option listed and need to pay for it. I only requested late check out because I was tired and had to travel back across the state from Boca to Sarasota when I left and needed to sleep a little longer. I have stayed at this hotel on numerous occasions and the last 2 times, have not been up to their normal stays. After today, I will no longer be staying there. They have lost my business.
Igor Wed, 11 June 2025
Exceptional
Cooper Wed, 11 June 2025
Exceptional
Grace Wed, 11 June 2025
Great location, comfortable beds, and...
Liked: Location is great, the room is clean, the beds are comfortable.
Disliked: Breakfast is bad.
Joelle Mon, 9 June 2025
Unsatisfied and disappointed.
Liked: Staff when I first checked in .
Disliked: I was very disappointed with my stay. There was mold in the tub, and the fridge wasn’t working it had a strong, unpleasant odor. When I informed the housekeeper, she came into the room and sprayed something to cover the smell, but it only made things worse, keep in mind it already had a vomit-like odor. The carpet had visible stains, and most of the electrical outlets didn’t work. Only one outlet was functional, and it wasn’t near the nightstand, so I had to sit near the TV to charge my phone before I could even get in bed.Overall, the condition of the room was unacceptable and far below standard
Scott Mon, 9 June 2025
Ok
Liked: NA
Disliked: I paid for a room with a view of the pool and all I got to see was big bushes because I was put on the 1st floor
Matthew Sat, 7 June 2025
Exceptional
Jeannine Mon, 2 June 2025
Anniversary weekend
Liked: Bed was comfortable
Disliked: Front desk staff miserable
Rigleia Thu, 29 May 2025
Superb
James Thu, 29 May 2025
Did not get what I...
Liked: Front desk staff really seemed to try and help. Manager I worked with (on room assignment) really tired to make situation better. But, the room I wanted, never became available (have no idea why?). Read below.What did I like? Sonesta is near to people I needed to visit. However, there are many other options nearby.
Disliked: What I do not care for at this property is the rooms with balcony's. The balcony's are very narrow (maybe 8 to 10". Maybe wider, but no room for very small table, never a chair. Once I realized that was the case for all floors above ground I knew I liked this place, but only with a ground floor room assignment. Patio area etc. I had requested a King Suite (2 rooms I believe). Well, there may have been one, but I was continually told at check-in that it would be an hour before it was ready. Well past published check-in time. ?? Same story, after another hour. I was never told of the reason. Dog poop?Anyway, I was finally put in a ground floor King room (not suite (2 rooms)) that I had paid for. Well, the manager did offer 25% reduction in the rate. But, this was not comparable rate to what Booking.com published, when I checked.Room was nice! However, I was charged a higher rate than if I had gone through Booking.com.Folks, the balcony's are minimal and hardly worth it (my experience and opinion).I am returning to the Boca in June, '25 (next month). AND, I have made reservations for 6 nights at a different hotel. No more Sonesta for me (unless an emergency).