Sonesta Select Austin North Central Guest Reviews
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6.4 miles from Austin centre |
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Julie Mon, 15 April 2024
Downhill
Liked: Room maids very helpful.
Disliked: Third stay at this hotel. It's going downhill. Three night stay. Tv did not work nearly all the stations were snowy. The maintenance guy could not fix it. Other guests I spoke to had the same problems. Toiletry basket was on shower floor instead of on the wall, reported it, not fixed. No coffee available in the room. Was told it hadn't been delivered. This suggests bad management. If there is no coffee available in the room then the coffee in the lobby should be fresh and hot. It was not! No lids available to the coffee cups in lobby. No juice available at breakfast only water or milk. Only one elevator working, it has been like that for months. Did not find this hotel gives value for money, also charge a ridiculous $250 deposit. The shower head was horrible,weak stream and took ages to get warm water. Don't think we will be back. When we first stayed here in may 2023 and dec 2023 we were satisfied. Not anymore.
Verified Hotel Guest Sun, 14 April 2024
Liked: The pictures looked nice and it appeared it was a new hotel but it was actually just a poorly refurbished one. Moldy showers, leaky faucets, unclean rooms.
Disliked: Staff told me there was no problem with a late checkout when I checked in. They confirmed, "No you are all set, I'll leave a note on your account". Before checkout, I double-checked with the front desk and they said "No, we can't offer that now...
Khan Sun, 14 April 2024
1 star hotel
Liked: Good location
Disliked: Small bathroom, smelly. Way too expensive for the price
Lrider Sat, 13 April 2024
This is a well appointed...
Liked: Breakfast was good
Sleaz Sat, 13 April 2024
Better than a motel but...
Liked: Free breakfast and clean
Disliked: Faucet knob wasn’t screwed in but still worked
Daniel Fri, 12 April 2024
Liked: Staff was excellent!
Disliked: Location was difficult
Kathleen Fri, 12 April 2024
Liked: Price and fact that is provided refrigerator.
Disliked: No bathtub, maid service was poor - they didn't clean well and didn't always add correct towels. One day they didn't make bed. When asked for hangers, they never gave me any. I had to go downstairs to get washcloths one day.
Bianca Fri, 12 April 2024
Superb
Joan Thu, 11 April 2024
This guest did not leave comments about this hotel.
Liam Wed, 10 April 2024
Exceptional
Liked: Excellent value, clean, good location. Friendly staff
Disliked: Very slight confusion about my payment and what room I had purchased. But was quickly resolved.