Sonesta Philadelphia Rittenhouse Square

Very good

Good

Very good

Exceptional

horrible

Liked: Rien
Disliked: I am writing to express my deep dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was far below expectations, and I feel compelled to bring several issues to your attention.From the moment I arrived, I was met with unprofessional and discourteous service. In particular, an older man who claimed to be from security and was stationed near the pool behaved in an extremely rude and dismissive manner. When I attempted to address the issue, he simply stated that he did not care if I complained and refused to offer even a basic apology. This kind of attitude is unacceptable in any service environment—especially in hospitality, where guest comfort and respect should be a priority.Throughout my stay, the lack of amenities added to my disappointment. Despite what was advertised, there was no breakfast, no dinner service, and no room service available. I also requested a late check-out and was willing to pay extra for it, yet this was denied without any flexibility or explanation.I must stress that I came to your hotel expecting rest, relaxation, and decent service. What I encountered, however, was the opposite—an experience that turned out to be among the worst I’ve had during my travels. The staff appeared untrained and uninterested in the well-being of the guests. Smiling, courtesy, and professionalism were completely absent. Moreover, some staff members expected tips despite providing no quality service whatsoever.I hope you take this feedback seriously and use it to improve the professionalism, training, and overall hospitality at your property. Guests deserve to feel welcomed and valued—not disrespected and ignored.I would appreciate a response to this message and some form of compensation or resolution for the distress and inconvenience caused.

I do not recommend.

Liked: The bed was comfortable
Disliked: Dear Management,I am writing to express my deep dissatisfaction with my recent stay at your hotel. Unfortunately, the overall experience was far below the standard I expected, and I feel compelled to bring several issues to your attention.1. Unreasonable Parking ChargesUpon arrival, I was shocked by the parking policy. As hotel guests, we expected to benefit from the $20 rate for 10 hours, as clearly indicated. However, the valet and receptionist insisted we pay the full amount of $56, stating it was mandatory for guests. This was misleading and felt like an unfair charge.2. Unwelcoming and Unprofessional Front Office BehaviorMr. David, the Front Office Manager, was extremely unprofessional and impolite. After a 10-hour flight, we arrived exhausted and simply wanted to check in. Despite our early request at 12:00 PM and our willingness to pay extra for early check-in, we were made to wait until around 4:00 PM. Mr. David showed no intention of helping and gave us one of the worst rooms—with a horrible view of a black wall on the second floor. Meanwhile, other guests were checked in ahead of us. This felt disrespectful and showed a complete lack of hospitality.3. Serious Security ConcernsOne of the most alarming issues was the lack of hotel security. While guests use their key cards to access the building, we noticed that anyone could enter through the second door near the parking lot without any control. This raises major safety concerns and makes guests feel unprotected.Overall, I am extremely disappointed with how we were treated and the lack of professionalism shown throughout our stay. I sincerely hope these issues will be addressed seriously, as no guest should feel unwelcome, unsafe, or mistreated.

Very good

Exceptional

A wonderful stay! Will definitely...

Liked: The staff was very friendly, the room was clean and the location was great!
Disliked: N/A