Sonesta Milwaukee West Wauwatosa

I booked a king room with this hotel. Upon arrival, they just checked me into a queen room without saying a word about the king room I thought I was going to walk into. When I went back down to talk to the staff they blew it off like it was no big deal. I tried to talk to them the next morning, but same response - pushed aside, they didn't care. They said I could call and get the difference refunded by the place I called to book the hotel. So I did, but the staff at the hotel lied and said the queen and king room cost the same amount. Not according to the website. Thankfully the company refunded me my money but the point is that the staff at this hotel is unwilling to help, they are rude and disrespectful. The manager made a comment about how it looked like my boyfriend and I had a rough night when we came into the hotel! Like that was any of her business anyways. Either way, the ghetto trash employed at this hotel all deserve to be fired.

Liked: Nothing was good.
Disliked: The staff is not friendly at all.

I stayed in a suite because I went to a concert at The Rave for my 21st birthday. The hotel was beautiful and the room blew me away. It was so spacious and gorgeous!

Liked: The legs and feet set in the bathroom; how comfortable and clean the hotel was!
Disliked: No food vending machines - have to go down to the lobby area.

We had a GREAT stay at the Crowne Plaza hotel. It definitely exceeded our expectations. The price was great as was the room and the staff. We will stay again the next time we are in Milwaukee.

Liked: Friendly staff; great service; large room; great price; conveniently located to many attractions we visited.
Disliked: Cleaning staff was very loud in the morning.

For over $200/night, I would...

Liked: We were not told that breakfast was included and according to my reservation, it wasn't.
Disliked: The room had a bad odor, particularly in the bathroom. It was similar to sewer gas. When we woke up we noticed to big spots on the sheets that we did not notice when we went to bed. There were no USB outlets which is something I've everywhere else I've stayed in the past 5 years.

Emergency stay due to power...

Liked: Location
Disliked: Pool not accessible fir family. Was told it was.

Basic but satisfactory

Liked: The location was perfect for my hike. Good options for breakfast. Hot tub and pool.
Disliked: It was quite expensive for what it was. Basic hotel room.

Messy

Liked: Lobby and such was nice
Disliked: Rooms were dirty. Got told they were to busy to get them clean

Good

Superb

It was okay.

Liked: They had a small breakfast for us.
Disliked: The bar was closed.

Disappointing

Liked: Location was close to Froedtert hospital
Disliked: Cleanliness of public areas, no microwave or refrigerator in room, although website states otherwise.

Bad