Sonesta Milwaukee West Wauwatosa

I booked a king room with this hotel. Upon arrival, they just checked me into a queen room without saying a word about the king room I thought I was going to walk into. When I went back down to talk to the staff they blew it off like it was no big deal. I tried to talk to them the next morning, but same response - pushed aside, they didn't care. They said I could call and get the difference refunded by the place I called to book the hotel. So I did, but the staff at the hotel lied and said the queen and king room cost the same amount. Not according to the website. Thankfully the company refunded me my money but the point is that the staff at this hotel is unwilling to help, they are rude and disrespectful. The manager made a comment about how it looked like my boyfriend and I had a rough night when we came into the hotel! Like that was any of her business anyways. Either way, the ghetto trash employed at this hotel all deserve to be fired.

Liked: Nothing was good.
Disliked: The staff is not friendly at all.

I stayed in a suite because I went to a concert at The Rave for my 21st birthday. The hotel was beautiful and the room blew me away. It was so spacious and gorgeous!

Liked: The legs and feet set in the bathroom; how comfortable and clean the hotel was!
Disliked: No food vending machines - have to go down to the lobby area.

We had a GREAT stay at the Crowne Plaza hotel. It definitely exceeded our expectations. The price was great as was the room and the staff. We will stay again the next time we are in Milwaukee.

Liked: Friendly staff; great service; large room; great price; conveniently located to many attractions we visited.
Disliked: Cleaning staff was very loud in the morning.

Very good

Pleasant

Liked: Bed and pillows were comfortable. Price was reasonable.
Disliked: Very dirty and outdated

Exceptional

Liked: Parking lot
Disliked: Need more footing the morning

My daughter described it as...

Liked: Room was clean beds were comfortable
Disliked: No tv Chanel’s for local news. Pool area was open but due to construction you should have closed the doors it looked nasty in there and the water was cold.

Very good

The first room of three...

Liked: Location and friendly staff
Disliked: The first room of three rooms that were purchased we were given smelled like cigarettes and had black mold at the bottom of the shower door. The second room we purchased also smelled like cigarettes. Two of the rooms were not serviced while staying there even though the check in desk was informed before 9 am that day. Attention to details was severely lacking.

Besides above, it was ok

Liked: Breakfast and location OK.
Disliked: Bathroom did not have exhaust. There was no switch for it and there was not a duct for it. I could see some fungus on the ceiling of the shower. Please check. I think it is not according to codes! The shampoo bottle was empty when I wanted to use it during shower.

Good

Bad