Sonesta Hotel Gwinnett Place Atlanta

Liked: Awesome hotel; great room service; would definitely stay again.

We were very impressed with the customer service.

Liked: Very friendly staff - everyone was nice and helpful
Disliked: Room was a little small.

Very good

Exceptional

Pleasant

It was a good place...

Liked: Seems like a good value staff was very nice
Disliked: Rooms were stuffy air conditioning was OK rooms held over in the carpet tub leaked in our room so there was leaky wet carpet outside the bathroom

Over all I rate this...

Liked: The property was clean, comfortable and I asked the front desk to lodge me away from the little people that was on site and my night was peaceful
Disliked: I would stay here again

The location is amazing staff...

Liked: Location, staff and gift shop.
Disliked: The fact that it was above 80 degrees and the u til on goes down to 65 and it was so hot they had to move me to another room and it was nasty!! Hair everywhere in the bathroom floor, someone left a hair ties in the floor, hair was on the sheets the table was nasty and sticky. The water was off due to a break..

Disappointing

Very poor

It gets the job done....

Disliked: On our first night of our stay, the bathroom smelled like the pipes hadn’t been run in a while. There was this chlorine-like smell that was coming out of our shower/faucet. It was very potent and made the stay uncomfortable. The room came with a microwave; it did not work. I didn’t expect to be troubleshooting a microwave as part of my stay when we needed it. We didn’t know this checking in, but apparently they don’t do housekeeping every day. We had to call the front desk to get housekeeping. Our bins were full, from water bottles we purchased as a supplement to the water coming out of our taps, and I expected there to have been housekeeping in our room at some point to make our beds and clean out our bins. Unless I asked for it, I wasn’t confident that we would’ve gotten it at all during our stay.