Liked: Awesome hotel; great room service; would definitely stay again.

We were very impressed with the customer service.

Liked: Very friendly staff - everyone was nice and helpful
Disliked: Room was a little small.

Good

Liked: The staff was absolutely amazing. They handled any and all concerns with grace and urgency.
Disliked: This hotel is non smoking and there were obviously some guest that did not get that memo.

Poor

Disliked: Under staffed. Not so clean. But there is a pandemic

Superb

Exceptional

Liked: The room was great

I need to speak with...

Liked: The location and staff were really nice
Disliked: The rooms look worn, both of rooms along with my sisters bathroom and floor were dirty. The bed obviously was too because we itched all night and I now have bumps on my face and arms.

Very good

it was okay but I...

Liked: Due to COVID-19 the staff took the extra care to sanitize the rooms and general locations. The front desk staff were kind and helpful.
Disliked: When I arrived I was told they did not have a king size room as I reserved. The room did not have a mini fridge or a microwave. The restaurant and bar was closed so meals had to be brought in but couldn't be warmed up because there was no microwave. The first evening the elevator broke. They did get it fixed within an hour I guess but I had to take the stairs from the 14th floor. Also not only was there no mini-fridge but they did not supply an ice bucket. So good luck with keeping your water cool.

Very good

Bad