Name: Sonesta Hotel Grand Rapids Airport
Address: 3333 28th St Se, Grand Rapids, MI
Telephone: (888) 420-1643

It's not a word, but that's how I describe my stay, fantabulous! All the employees were very nice and helpful. My room was both clean and cozy, the hotel was walking distance to the mall, the movie theater and several great restaurants. Plus, in the parking lot is a Starbucks and across the street is the best doughnut shop ever! There is no doubt that when I come back to Grand Rapids I'm staying at the Ramada Inn.

Liked: Fantabulous!

Very nice hotel; good price, good location.

Liked: Affordable.
Disliked: A little slow with check in.

Liked: Very clean.
Disliked: Housekeeping was pushy - knocked the first time at 8:30am. 15 minutes later then just tried to walk in.

We didn't spend much time in our room. It was comfortable. We did like that it was connected to the "Old Chicago" Bar & Grill as it was pouring outside and didn't want to venture out for food. The pizza was AMAZING!

Liked: Very clean and nicely furnished
Disliked: AC unit in our room rattled all night long

Very good

Ok, probably won’t return

Liked: Location close to everything restaurants and shopping
Disliked: I woke up super congested from the air conditioner and the desk chair was peeling faux leather, surprisingly it wasn’t removed. Bed was slightly lumpy

Looking forward to going back

Liked: Stayed earlier in the month- no hot water on 1st floor… this time they put us in a nicer room much closer to ample hot water on the 5th floor- excellent customer service

Very good

Liked: I like the location. Makes it convenient for shopping and eating out. Everything is close by.
Disliked: The coffee station was mostly closed.

Disappointing

Good

Liked: The location is great. We were centrally located to all the places we planned to visit. Most of the staff was very friendly and accomodating with the exception of one person. For the most part, the room was clean, comfortable, and a good value.
Disliked: A lot of shady characters (not guests) hanging around the back lot near the door where we could have had closer access to our room but because of this, we chose to use the main entrance and walk further. A couple of things in the room need to be replaced/repaired. Especially the desk chair!!! Oh my word----why would you leave something that looks like that in a guest room? It was peeling badly and looked just horribly over-used.