Sonesta Hotel Baltimore Inner Harbor

It was a great stay

Liked: Beautiful hotel and loved the staff!!!

Scam with breakfast included, from...

Disliked: I consider it a serious misrepresentation that Booking.com confirms a reservation explicitly including breakfast, while the hotel Sonesta fails to honor such contractual commitment, forcing the guest to pay separately for breakfast at the hotel’s restaurant.I have already paid through Booking.com the amount of USD 196 for one night’s accommodation and USD 37 for breakfast, which contractually should have been provided free of charge.Such conduct reflects extremely poorly on both Sonesta, which presents itself as a 4-star hotel, and on Booking.com, for failing to take adequate measures against what amounts to a deceptive commercial practice. At the hotel reception, I was informed that Booking.com is aware of this issue, which aggravates the seriousness of the situation.I hereby request that the competent authorities clarify this matter and take the necessary steps to ensure that consumers are treated in accordance with the contracts concluded, and that practices of this kind are effectively prevented in the future.

Good

Exceptional

Great stay in the key...

Liked: It was clean and very comfortable.
Disliked: I didn’t like that parking was valet over by a different company.

Overall, I was very impressed.

Liked: Room was nicer, larger and cleaner than I expected.And $2 beers during happy hour!And great Mexican restaurant in the same block on Charles St. Highly recommend.
Disliked: Two tiny issues: Could have used an overhead light, or easier access to the floor lamp (switch was on the floor trapped behind a chair). And shower curtain rod needed to be tightened, as the curtain hung low into the water. But not a big deal.

Disappointing

Liked: It was downtown close to everything .That I could walk where I needed to go.
Disliked: Before I came, I booked a double room and I called the hotel staff to ask if they have rollaway beds a month in advance. They assure me that they did. Then I also called a week before my trip to confirm if they had rollaway beds or a pullout bed to accommodate me and my family. I was told yes ,got to the hotel to check in at the front desk. Got on the elevator to go to my room.when I got off I smelt a file odor the hallway carpet smelt like,mildew mixed with old mop water carpet needs to be cleaned!!.On the 3rd floor .The room was ok .came back down to the front desk to ask about the roll away bed .They didn’t have any of that apparently the front desk staff wasn’t notified that is a fire hazard to have more than two beds in one room, didn’t know that paid $400. For the room if I knew I would’ve booked another hotel that could accommodate .me an my family then they try to charge me an extra $300 to book. Another hotel room. , which I didn’t get.I was very unhappy very unsatisfied. Hotel staff these more training. Over all the trip was good .

Superb

Very good