Sonesta Essential Houston Westchase

Will recommend this hotel to...

Liked: Very clean and quiet and comfortable.. will recommendAnd book for next time.
Disliked: Nice staff..

Horrible

Liked: nothing
Disliked: elevators were broke, couldn’t get in the pool and no breakfast… this was horrible and i wont be back

Read BEFORE you book !!!

Liked: The location was convenient to where we needed to be.
Disliked: In our original room the coffee maker didn't work, the iron didn't work, the chair and desk were falling apart. We went down for breakfast the first morning around 9am (its from 7-10am on wknds) only to find a sign that they ran out. Later that afternoon We went to a family function came back around midnight to find roaches in the room and on the bed. My husband spoke with the front desk and showed him video proof of the roaches and they attempted to switch our room to the room next door only to find roaches eggs in the drawers (both my husband and the staff member were present) they gave us another room on the 2nd floor (mind you it was now almost 2am my toddler miserable and my myself 6months pregnant exhuasted going up and down flights of stairs) The elevator didn't work the entire time we were there and our original room was on the 3rd floor and 2nd room was on the 2nd floor. My husband went down to get our baby breakfast earlier this time 8am (breakfast was 7-10am) only to find the same sign that they had already ran out. The next morning we were checking out, getting on the road to leave woke up early to beat traffic and just out of curiosity checked the breakfast center down stairs to see if they "ran out" this was at 7:30am and guess what.....same sign remained they ran out.....they should just be honest and say they won't serve breakfast

Poor

Liked: I like the fact that it was close to our family gathering and easy to find
Disliked: Didn't like the fact that there were roaches, ants, the hallway was super hot, the pool was dirty so no swimming and the elevator was not working and only rooms available were on the 3rd floor

Not impressed at all

Liked: The elevator was not working and the stairway was really hot. Also, the only things available for breakfast were yogurt and apples. The furniture in room was in bad shape, broken tile pieces, and the pool stayed dirty.
Disliked: If the elevator was working.

I understand the price per...

Liked: Nothing the hotel's room were unclean.
Disliked: The smell of the rooms

Exceptional

Very good

Passable

Liked: Center..
Disliked: No more hor breakfast even hot water