Sonesta Essential Atlantic City West

Pleasant

Exceptional

mediocre

Liked: customer service
Disliked: room was super dirty i had to change rooms sink was cloggedbeds where hard a/c was super loud couldn't sleep elevators where raggedythe breakfast was very Wack it was only bagels and yogurt and a long line for one toaster the rooms also had a foul smell

Exceptional

Liked: Facility was nice & clean. Beautiful pool. Staff were all very nice! I'll be back for another stay in the future.

Clean and perfect for my...

This is a very basic...

Liked: It was clean
Disliked: Terrible breakfast Political sign when you walk into lobby

Pleasant

It was great until 11...

Liked: I got no help from the staff When my alarm didn't go off, at 1102 am I guess the manager literally beat the door down, not just knocked didn't make a phone call. She beat the door down. !When I opened up the door, she rudely said check out is at 11 I apologized got my stuff together and was gone by 11:20 Now you guys didn't refund my hundred dollar deposit but only gave me $50 I guess cause the 20 minutes I went over 11 o'clock check out I stay at a lot of hotels usually you get a courtesy Not what you guys that lady beat the door down she must've had something in her hand and she was the rudest person I've ever met She threatened to call the cops on me when I asked about my deposit going back on my credit card I will not be staying in your hotel again not because of the hotel because of the staff
Disliked: The staffThere were rude, unfriendly disrespectful And I dare to say a little racist

Good for a few days....

Liked: The staff was great!
Disliked: The breakfast is was basic.