Sonesta ES Suites Wilmington - Newark

Pleasant

Liked: Separate sleeping areas
Disliked: Someone was smoking Marijuana next door and it was coming through the vents. There was some trash left on the steps when checking in and some stains on the sofa.

Exceptional

Love the pool, comfort &...

Liked: Breakfast was the best ever. Many many options to choose. Bed was comfortable as were pillows. My room had new carpet, paint, trim. Well kept. Very, very clean
Disliked: I was not informed of a $5/day parking fee at the check in nor was it listed under the hotelwebsite. It was made aware when I updated my stay for another week. I informed the reception clerk I did not park on their lot but on the public street. She may have decided not to charge me. I’ll look at my receipt upon check out. If so, that was a kind gesture. Also, housekeepers were pleasant, friendly, and never forgot an extra box tissues etc. thanks girls!

Very, very disappointing! We are...

Liked: The property is very very tired. Our room was big, but felt unclean. There were holes in the ceiling.We were turned off with the breakfast..
Disliked: The pictures were VERY deceiving. This is the second time I’ve been burned on Booking.com. Will not use again. Did not take pictures. Did not want to remember

Exceptional

It served its purpose for...

Liked: The size of the suite as well as the full kitchen.
Disliked: The room needs a coffee table and a more comfortable sofa. The evening and overnight staff was excellent. The lady during the day was not very friendly at all. She needs some customer service training.

The staff is high-end, the...

Liked: Location, staff
Disliked: Very loud during quiet hours; numerous issues with room including very bright bed lamps without shades, front door did not shut securely; bathroom ceiling fell in.

Bad

Liked: Nothing
Disliked: Ohhh boy. I couldn't even get past the customer service at the front desk. The place is dirty and the manager came outside to say sorry.

May stay again on a...

Liked: Convenient location and fair price. Staff was polite and professional. Wonderful breakfast included. We stayed for 2 weeks.
Disliked: The renters in the room above us could be heard walking at all hours of the night. The floor squeaks terribly. It was not possible to get a good nights sleep.