Sonesta ES Suites Wilmington - Newark

Very, very disappointing! We are...

Liked: The property is very very tired. Our room was big, but felt unclean. There were holes in the ceiling.We were turned off with the breakfast..
Disliked: The pictures were VERY deceiving. This is the second time I’ve been burned on Booking.com. Will not use again. Did not take pictures. Did not want to remember

Exceptional

It served its purpose for...

Liked: The size of the suite as well as the full kitchen.
Disliked: The room needs a coffee table and a more comfortable sofa. The evening and overnight staff was excellent. The lady during the day was not very friendly at all. She needs some customer service training.

The staff is high-end, the...

Liked: Location, staff
Disliked: Very loud during quiet hours; numerous issues with room including very bright bed lamps without shades, front door did not shut securely; bathroom ceiling fell in.

Bad

Liked: Nothing
Disliked: Ohhh boy. I couldn't even get past the customer service at the front desk. The place is dirty and the manager came outside to say sorry.

May stay again on a...

Liked: Convenient location and fair price. Staff was polite and professional. Wonderful breakfast included. We stayed for 2 weeks.
Disliked: The renters in the room above us could be heard walking at all hours of the night. The floor squeaks terribly. It was not possible to get a good nights sleep.

Exceptional

Liked: The pool
Disliked: Nothing

Exceptional

This is a good place...

Liked: Rooms are big and functional.
Disliked: Parking was tough when we checked in. Had to walk a long way through puddles and rain to get to our rooms. The shower curtain rod in our room was broken, though it was fixed when we asked. And the shower was difficult to control the water temp. Skipped from lukewarm right to scalding.