Sonesta ES Suites Wilmington - Newark

It was satisfactory

Liked: Room was large; nice kitchen; liked that there was a door between bedroom and living area
Disliked: Bathroom had two areas that were not cleaned well - sink counter had white residue that was easily wiped off but had been left; and one of the shelves in the bathtub had soap residue from bar soap. That was kind of gross.

Pleasant

Liked: The lady when I checked was very unpleasant. She bothered me my whole stay for no reason. She was rude when checking me in. Just nasty and had an attitude. Also she never told me I had to get a parking paper to avoid getting a ticket. But when she left the others were kind and helpful so they told me everything so I'm satisfied
Disliked: I liked the pool and the comfort of the room and the fact it had all amenities I needed was great

I won’t use this hotel...

Liked: Suits were spacious but very old furniture not comfortable beds and pillows were smelly. Faucet was running water on the side and bathtub were dirty. The breakfast was stale food and just eggs and sausage. Not worth the money paid. So disgusting and disappointed.
Disliked: Not clean and not worthy the money paid.

Rest and relaxation

Liked: The best place ever time getaway from everyone and everything
Disliked: Not one complaint

Pleasant

Liked: Separate sleeping areas
Disliked: Someone was smoking Marijuana next door and it was coming through the vents. There was some trash left on the steps when checking in and some stains on the sofa.

Exceptional

Love the pool, comfort &...

Liked: Breakfast was the best ever. Many many options to choose. Bed was comfortable as were pillows. My room had new carpet, paint, trim. Well kept. Very, very clean
Disliked: I was not informed of a $5/day parking fee at the check in nor was it listed under the hotelwebsite. It was made aware when I updated my stay for another week. I informed the reception clerk I did not park on their lot but on the public street. She may have decided not to charge me. I’ll look at my receipt upon check out. If so, that was a kind gesture. Also, housekeepers were pleasant, friendly, and never forgot an extra box tissues etc. thanks girls!

Very, very disappointing! We are...

Liked: The property is very very tired. Our room was big, but felt unclean. There were holes in the ceiling.We were turned off with the breakfast..
Disliked: The pictures were VERY deceiving. This is the second time I’ve been burned on Booking.com. Will not use again. Did not take pictures. Did not want to remember

Exceptional