Sonesta ES Suites Somerset

Exceptional

Exceptional

Superb

Great!

Liked: This isn't my first stay at this hotel, but I must admit it has depreciated. I select this hotel because the space in the rooms accommodates my family. They just need more staffing to provide services to the customers in the rooms. It can be great again.
Disliked: I had to take my own garbage out, and if I need more towels, I had to take the use towels to the front desk which was inconvenient.

Bad

Disliked: Everything was a mess,the room smells like cigarettes, I am allergic to cigarettes ,that is why I cancel the reservation rightaway.It was a very bad experience

Exceptional

Liked: Above and beyond in wverythinf
Disliked: Nothing I didn't like

Exceptional

Liked: The service
Disliked: Nothing

Exceptional

Beware - Night Front Desk...

Liked: Front desk person was insensitive and dismissive. There was no elevator and no wheel chair ramps. When my husband rang the doorbell when we arrived near midnight, she asked why he was ringing the doorbell. Otherwise , all of the other staff and the facilities were wonderful.