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AustraliaSonesta ES Suites San Diego - Rancho Bernardo Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Mike Fri, 20 June 2025
I would not recommend this...
Liked: UNFORTUNATE THERE WAS NOTHING TO LIKE...breakfast was VERY DISAPPOINTING....hours of services to short...with as many people staying in the hotel...not enough hot food...NO COFFEE for the 5 days we stayed, no where to sit and eat if you actually got a hot breakfast, no knives,forks or spoons, VERY DISAPPOINTING!!!
Disliked: The hotel is dirty!! The carpets in the halls/passages were never vacuumed...when we arrived there was a chocolate in a wrapper on one of the stairs....it was still there 5 days later when we left, same with a dental pick....still there after 5 days. No clean towels when asked for them...quite disgusting!! Asked for a print out if the cost of our stay....was told "we don't do that"....so we had no idea what we were charged for before check out....I'm sure that is not legal...
Teresa Tue, 17 June 2025
Exceptional
Liked: Breakfast was great and the lady running it was amazing! Thank you for great service!
Tracey Sun, 15 June 2025
Exceptional
Liked: Heidi the manager was amazing
Disliked: Short safe
David Sat, 14 June 2025
Very good
Myrna Wed, 11 June 2025
I would return
Liked: Convenient. Kitchen.
Disliked: Kitchen supplies a little skimpy. Stovetop 2 units - only 1 worked consistently.
Anonymous Tue, 3 June 2025
Breakfast was great. Comfort in...
Liked: Breakfast was delicious and everything I expected
Disliked: Entering my room and trash left in kitchen from previous occupant. Elevator floors need cleaning hallway carpets need better vacuuming.
David Fri, 30 May 2025
Pleasant
Liked: Bed was very comfortable.
Disliked: Front desk was slow and very slow at check in, almost charged me for the prepaid stay.Toilet wasn't clean when we arrived and the bottle for shower gel was empty.The breakfast was just sad, almost nothing healthy and the sausages looked like they were from a gas station.
Kim Wed, 28 May 2025
Superb
Liked: Breakfast was okay and staffs were awesome.
Renee Tue, 27 May 2025
Passable
Liked: 2 bathrooms
Disliked: Couch not confidante needs to be replaced. No phone in room. There was a teenage party they were loud and took up all the parking. Running around everywhere.
Bruce Mon, 26 May 2025
Promising property but much work...
Liked: Exterior was beautiful, location was great close to everything we were there to see and do. Staff was very friendly and helpful.
Disliked: The Booking.com didn't mention a parking charge, but when we checked in we were told there was a $10.00 a night fee. Furniture was pet destroyed. The sectional in the main room was trashed by a cat(?), and smelled of pet hair which was evident in every crevice of the piece. The stove in this unit is powered through a timer that was missing a knob, but once the timer was fixed the stove burner did not get warm enough to boil water, let alone cook food. The handle on the toilet was loose so that when you flushed, the water continued to run until you lifted the tank lid and pulled the chain out of the flapper seal.
