Sonesta ES Suites Reno

Pleasant

Liked: Beds were very comfortable.
Disliked: The pillows were too squishy. The toilet didn’t work that well and the shower leaked out onto the floor. There was a really weird noise, loud clanking early in the morning outside of our door that went off and on for about an hour. And I’m pretty sure there was a unhoused person living in the parking lot.

Exceptional

Superb

Good

Pleasant

Very good

After me and my family...

Liked: When I got there my room wasn't ready due to short staff the room that was ready wasn't satisfactory the room door was broken and it wasn't clean. Krista, the house manager, tried her best to accommodate and upgrade me to a better room. Driving 3 hours and my room wasn't ready it took another 2 hours till me and my family were able to relax. After that, my stay was excellent. Thank you, Krista!!
Disliked: Having to change rooms 3 times till I got the room I could be comfortable in. I would have been happy with the room I reserved, but after going through all the changes, Krista wanted my stay to be a relaxing one, again Thank you, Krista, you were awesome!!

The room I got switched...

Disliked: Not enough parking and that my room was a mess when I got there. Also. They were short staffed. I 😪😢

Very comfortable

Liked: Great place. Clean to the surface eye.
Disliked: Back of bathroom doors, under furniture need cleaning. Our bedsheet had blood on it.