Sonesta ES Suites Nashville Brentwood Guest Reviews
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|1.1 miles from BRENTWOOD centre|
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Sirlina Tue, 23 May 2023
Disliked: Staff were rude, check in was late because all the housekeepers were outside on their phones and taking care of the kids they brought with them. So unprofessional
Makeba Wed, 17 May 2023
Liked: Overall, it's not a bad stay. I like the apartment style. Liked that breakfast was included (need to provide gloves for self-serving or hand sanitizers on tables.
Disliked: The grounds need to be kept up. Outside trash full, and trash/debris outside the apartment entryway.The carpet needs to be removed. It had a musky smell and stains. In this post Covid-19 Era, carpet should be removed from all public spaces. Older property, time to update/renovate.
Emma Wed, 17 May 2023
very unhappy with cleanliness of...
Liked: quiet, nice size
Disliked: room not clean. counter tops dirty. lots of spider webs. bathroom fixtures broken. tub dirty/hairs in tub. dresser drawers would not stay closed causing granddaughter to hit and injure side. pullout sofa mattress very thin and smelly, when asked for a replacement they could not accommodate. insects that looked like a bedbug, I took a picture.
Jim Sun, 14 May 2023
Martha Fri, 12 May 2023
Liked: I LIKED THE WAY THE ROOMS WERE SET UP WITH A KITCHEN AREA AND EATING AREA
Disliked: THE BREAKFAST WAS NOT GOOD AT ALL DURING THE STAY IN 2022 WAS GOING TO STAY 2 WEEKS AGO BUT THE FEE FOR PETS WAS NOT WORTH THE PRICE AT ALL. THAT WAS THE REASON FOR NOT STAYING THERE. ALSO LAST YEAR THE AREA WHEN I ARRIVED LOOKED LIKE CRAP STUFF ALL OVER BEDING AND TOWELS. SAID THAT SOMEONE HAD TO LEAVE IN A HURRY. AND OUR ROOM WASN'T EVEN CLOSED UP. THAT FELT UNSAFE WALKING INTO A ROOM THAT WAS NOT EVEN CLOSED. SOMEONE HAD TIME TO CLEAN IT UP SINCE IT HAD BEEN THAT WAY MOST OF THE DAY. DID NOT GET COMPENSATED FOR IT EITHER. NOT A WAY TO KEEP GUEST COMING BACK. MADE A RESERVATION IN NOV. DIDN'T NOTICE THE NON REFUNDABLE AND GOT CHARGED. NOW THEY WON'T REFUND OUR MONEY.
Wendy Fri, 12 May 2023
Short Nashville Vaca
Liked: The staff was friendly and the room looked exactly like the pictures. The location was ideal and close to food and entertainment. We enjoyed our stay over all.
Disliked: We arrived a few hours after check in time and the room wasn't ready, so we had to wait. The carpet in the room was dirty, so we had to wear socks or our feet would get dirty.
Sheila Wed, 10 May 2023
Liked: the room was nice
Disliked: There are very few street lights in the area and it was very hard to find in the dark
Samuel Wed, 10 May 2023
It was ok
Liked: I didn't have breakfast I was unsure of when it was served it said 630am but that was untrue.
Manuela Mon, 8 May 2023
It was a very busy...
Liked: The location was excellent! Quiet, safe, but not too far from Nashville. The room was very spacious and had recently been updated. Very comfortable beds and nice common area.
Kanikah Mon, 1 May 2023
Liked: The location, the cleanliness, the staff
Disliked: Waiting 30 min for a room nothing was available at check in time. Asked for more rags and none was available was told come back in an hour and still had none went and bought some myself also it's my 2nd time having a room where the ice maker didn't work