Sonesta ES Suites Montgomery

A $100.00 was taken from...

Liked: The location was in close distance to shopping stores, restaurants, and fast food places.
Disliked: The staff were often unresponsive and unavailable. I was checked in to a room where the carpet was wet. I had to call the front desk a few times before speaking with someone. I was able to get another room and had it upgraded due to my inconvenience. After checking out I received a $100.00 charge to my card. I called for a day and didn’t reach anyone on the phone until the next following night. I was told that the $100.00 charge was a deposit and it would take three to four business days to return to my card. I expressed I found it strange that it came out of my account hours following checkout. I waited 5 business days. The money never returned to my card. I attempted calling the office every day for a second week straight. It’s unfortunate because I enjoyed my stay once being moved to the second room. I planned on returning but under the circumstances I will not be returning nor will I be recommending this hotel.

Pleasant

Liked: The rooms are like a small apartment! I really liked the rooms but the carpet is awful. There are stains all over the carpet. I think some of the stains were from baby juice and vomit and who knows what else it could have been. Of course carpet holds smell so there was a scent that was not so fresh. Over all the room is nice as I stated but also let me add that the furniture is outdated as well and very worn down , I will say it is still in suitable condition enough for you to sit and even lay but yet and still it is very worn down because it’s old !!! The tubs can use updating.m because they are kind of rusty, outdated is the word. I did not like that kids and people were just standing around on the outside it made me kind of scared that my car may could have been broken into. Can yall please please take up all the carpet and put in new fresh carpet and afterwards make sure it’s shampoo’d often ! With few changes these suites can be wonderful !
Disliked: Carpet and outside bystanders

Horribke

Liked: We traveled 15 hours to our destination only to find out our room was double booked. How did we find that out… we walked into our room full of someone else’s luggage. Thankfully no one was there that would have been awkward. They told us at the front desk there were no more rooms available. The area had sketchy ppl walking around. Kids left unattended running around. Bad experience all together. We were left upset and searching for a new hotel just so we could shower eat and sleep before we had to make another 15 hour road trip. Would never book this place again

Exceptional

Liked: I absolutely loved that it was like a little apartment I'd come to town to see my son and we were able to stay at the room and cook dinner and just visit and really had a really great time I will definitely book here again
Disliked: TV in the living room didn't work

Exceptional

Had everything we needed.

Liked: The suite had everything we needed. Good value.

Exceptional

Comfortable apartment with self catering...

Liked: Comfortable apartment, that worked for our short stay and allowed for self catering when travelling on a multi week trip.
Disliked: A bit of a ‘stale smoke’ smell in the room. Pool not available despite the warm days.Being on the edge of the city needed to drive to civil rights sites in town.

Underwhelmed by cleanliness

Liked: The front desk lady was great! Super helpful and sweet.
Disliked: The bedding was not clean enough, the flooring/carpet was dirty/ gross