Sonesta ES Suites Gwinnett Place Atlanta

Disappointing

Liked: Suite was big and had lots of room
Disliked: Very dirty all around, a pair men’s underwear were just thrown outside the hotel when you first walk out on the property grounds. Smelled awful in the suite elevators, always dirty and sticky and front desk were not helpful when they charged my debit card for no apparent reason on a prepaid stay and then said they gave me a credit but there was no credit, they would’ve stolen my money had I not checked my acct, went down to the front desk, demanded the manager help and clear the charges and take my card off file immediately. They agreed and it took 5 days for the charges and my money to be back in my checking account. Beware. There is some sketchy stuff going on there. Made me uneasy most days there. Weird things and people coming in and out daily. Never again.

It was clean and comfortable...

Liked: The breakfast was good potatoes were excellent. The host was a very kind and helpful man.
Disliked: We were in a sweet but only would give him enough towels for three people we had to continue to ask for towels, as well as blankets. There were things stopped in the cabinet for our use including coffee but we had no coffee maker. Other than that it was a good stay.

Exceptional

Exceptional

In the room I stayed...

Liked: No good never come back
Disliked: Never

Very good

Very poor

Liked: The location
Disliked: We got double charged and they were fleas

Pleasant

Liked: The hotel was big itself. The area where the event I was attending was nice an spacious and private
Disliked: The trim on the bathroom wall at the bottom had a hole in it. The hallway carpet was dirty and had bleach stains. The bathroom tub was also pealing.

Exceptional