Name: Sonesta ES Suites Flagstaff
Address: 1400 North Country Club Drive, Flagstaff, AZ
Telephone: (888) 420-1657

Exceptional

Liked: Great people beautiful room.

It was great! Thank you...

Liked: I liked that we had a little couch in our room so we didn’t have to just hang out on the bed the entire time when we were at the hotel
Disliked: Nothing I can think of.

Superb

Liked: The room was very comfortable with the exception of the sofa. I The kitchen had most of items needed. Suggestion would be foil paper or plastic wrap. The bed was very comfortable and the room was spacious. We will be staying there again on May 1st.
Disliked: The sofa was uncomfortabe as the top pillow of the sofabed didn't cover the bed frame and was very soft to sit on.

Superb

Exceptional

Liked: The stay was nice, even though it was for one night. The room was spacious. The staff on duty at the time of check in was super nice. Bed was comfortable. The reatroom was a bit small but managed.

Exceptional

Nice size, but looking a...

Liked: The staff at the hotel was very friendly and helpful. The beds were comfortable.
Disliked: My heat did not work during my 2 night stay, with the temps in the 30’s. I was given an extra blanket on the 1st night, but was not offered a space heater. They tried repairing it the next day, but the heat didn’t stay on very long, but at least a space heater was provided. The staff at the hotel was very friendly and helpful, but we found the property a bit shabby, with stains on the drapes and in room 712, the draperies were shredded by a previous pet and were not replaced.

Bad

Pleasant

Liked: is ok. typical in all these hotel class

Would not stay again, pictures...

Liked: Unit was large with 2 king beds, fair-sized living area, and small kitchen. The property is a repurposed apartment complex. Included breakfast was very tasty (limited to 07-0900). Was able to stay in a first floor unit, which made life easier for our large party. Staff were friendly. Beds were very comfortable.
Disliked: Blink and you’ll miss the entrance to the property, as several of the overhead lights for the parking lot and entrance were broken; the lit sign helped during our late arrival. We had to circle the proportionally small parking lot to find the 24/7 office. Turns out you get billed $5/day for parking (why?)! Our unit was mostly clean but had several maintenance issues: light outside unit door broken, couch in living room had been used as a cat scratching pad, couch had cat puke on a cushion, light over one bathroom sink nonfunctional, tile in one shower/tub wall had huge linear crack with a failing repair. Carpet was old and did not appear clean. Reported all of this to the office staff, whom apologized and suggested we may receive some monetary compensation.