Sonesta ES Suites Flagstaff

Thumbs up

Liked: Clean and convenient
Disliked: Just a suggestion, probably have a broom in the room. And check the dishwasher in room 814. I think its not working properly.

Poor

Very good

Great stay at Sonesta

Liked: Room was spacious and property had good amenities.
Disliked: Needs better lighting in parking lot at night.

Superb

Liked: Great location for exploring the region, easy freeway access. Close in parking.Friendly and helpful staff. Full-size working kitchen close to supermarket for those nights we didn't want to go out.Plentiful and fresh included breakfast.
Disliked: Missing fire extinguisher, outside our building. Heated breakfast items frequently allowed to cool. Q1

Exceptional

a airbnb would have been...

Liked: the location is nice, the room was clean and spacious.
Disliked: The kitchen was not well equipped. There was no oven tray or oven mitt, and the dishwasher barely cleaned the dishes. My husband almost burned himself while handling a hot pot. The pool and spa were closed, and we were not informed of this prior to our arrival. We had really planned to use the spa during our five-night stay.We were told it would be fixed before we left, but it wasn't. When we expressed our concerns to the front desk staff (specifically the woman working the night shift on May 8 to 9 morning), she seemed completely uninterested and was visibly annoyed that she had to interact with us. She eventually said they would bring us a tray and an oven mitt, but they never arrived. We didn’t ask again—we shouldn’t have had to.

Very good

Liked: breakfast, front desk people

Exceptional

Liked: Great people beautiful room.