Sonesta ES Suites Dulles Airport Guest Reviews
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2.2 miles from Herndon centre |
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Dierdorff Mon, 25 March 2024
Exceeded my expectations - lovely...
Liked: Gladys went above and beyond for me! Access to the hotel was closed due to the police closing the street, and she had picked me up from Dulles. She parked the van quite a way from the hotel and walked me to the entrance! Please give this woman a raise :)
Moss Wed, 20 March 2024
This was truely an exceptional...
Liked: The hotel was beautifully designed and maintained both inside and out -- looking forward to my next visit
Fernando Sun, 17 March 2024
Exceptional
Christopher Sun, 17 March 2024
Exceptional
Harshavardhan Sat, 16 March 2024
Very good
Shawan Sat, 16 March 2024
Superb
Liked: It was conveniently located and very spacious.
Disliked: There was something wrong with the toilet and a heavy smoky smell. Not from cigarettes but maybe cooking.
Freddy Wed, 13 March 2024
Exceptional
Robert Wed, 13 March 2024
Comfortable though not as expected,...
Liked: Breakfast a bonus and quiet decient hot and cold choice
Disliked: Old and dated decor
Aleksandar Mon, 11 March 2024
Poor customer care!
Liked: Spacious rooms
Disliked: Handling my situation with forgotten glasses!Overall, I had an OK stay, but I encountered an issue regarding the glasses I left behind in my room. Despite notifying the reception about the missing glasses 15 minutes after I checked-out, they were not found.It was disappointing to discover that the glasses had seemingly disappeared within just 20 minutes of my check-out. In addition, I waited for 15 days to receive any response, despite making three calls and sending five emails inquiring about my glasses in the period from Feb 26 until March 11.I hope that this incident can be addressed and prevented in the future to ensure a smoother experience for future guests.
Elaine Mon, 11 March 2024
Exceptional