Sonesta ES Suites Dallas Central Expressway

Very good

Would avoid at all costs...

Disliked: I didn't like anything. The guy at the front desk was rude and short. The parking lot was covered in trash. The walkway in front of my room was gross - trash and standing water. The entire place (office, walkways, my room) reeked of weed and smoke. My room was absolutely disgusting. Stains EVERYWHERE in all sorts of colors and shapes; standing brown water in shower; lights didn't work; bed was unmade; layer of filth covered everything; no soap or towels; weird white powdery stuff over everything; smelled of smoke/weed; mosquitos INSIDE; humid/damp inside; carpet was damaged throughout.

Poor cleaning and service to...

Liked: That the room has 2 bathrooms
Disliked: Smelled smoky or moldy. Elevator made a scary noise on the way up. Room not very clean. Floors were sticky. Roaches were present in room. Sofa bed broken and unusable. Carpeting and walls old and torn up. Only enough hot water for one person to bathe. Ice maker only made one tray of ice daily. Greedy with towels. None available even after we returned ours and were promised clean ones later in the day through housekeeping. Stayed 4 nights and not once did housekeeping come to the room even to empty trash. Breakfast was minimal.

Left after 1 night

Liked: Nothing
Disliked: Bad neighborhood. Leak in ceiling in bathroom.

Exceptional

Terrible!

Liked: The kitchen in the room is a nice touch.
Disliked: When we walked in we thought it was very nice. Until it wasn’t. We went for a swim and the pool was a bit dirty. After our swim we needed some more towels. The front desk informed me they are out of towels and they have to wait for their housekeeper to come tomorrow to do laundry. I asked the staff how would we be able to take a shower, their response was to reuse our DIRTY USED towels. Absolutely not! We had to drive to Ross and BUY some towels so we could take a shower. Then my daughter needed a pillow so I went to the front desk and even though he went in the back to get me one he informed me that they usually don’t give out any linen after 10pm, that’s ridiculous it shouldn’t matter what time I ask for it. Then I have videos and pictures of the roaches we had to stay with over night in our room. We killed about 20 small ones. Also the bed was being held up by wood blocks. I had stubbed my toe on the block. I’m never staying again. What a nightmare!

Exceptional

Exceptional

Exceptional