Sonesta ES Suites Dallas Central Expressway

Very good

Superb

Passable

Great location for a poorly...

Liked: The location was the reason I booked this facility.
Disliked: No kleenex, no dishwasher soap, no coffee or coffee filters. No housekeeping, no trash pickup. Multiple light bulbs burned out, and front desk said they were only one on property so they could not come change bulbs. The way to deal with this was to have us move to another suite after we had already unpacked. So, we moved to another suite, also with multiple light bulbs burned out. I had to bus my towels to front desk to get fresh towels. Two days in a row, I took my towels to the front desk during the designated hours to be told that they had no towels available. Multiple excuses of washing machines broke, no staff available to wash towels. After reading about the "delicious complimentary breakfast" and photos showing a hot breakfast with eggs, biscuits, breakfast meat, the ridiculous breakfast that I found included 3 sugary cereals, 2 bagels, 6-8 pieces of bread, 1 banana/apple/orange, 2 juices, milk, coffee, and instant oatmeal. No eggs, no pancakes/waffles, no yogurt, and no one to keep the area clean and stocked. The advertised, "enjoy a dip in our outdoor pool", was impossible as the pool was GREEN- closed. There was no general manager available to talk to about the issues, and the management company was only an answering machine with no response to recorded messages that I left.

Superb

Passable

Pleasant

Liked: The staff was pleasant and accommodating.
Disliked: I have stayed here on many occasions without any major issues. This time room were missing a lot of items. The room smelled liked smoke. I hate smoke. The fridge was leaking, cabinet was broken, water not draining in the tub, missing light bulbs, dirty dishes and missing a lot of kitchen utensils and items in the kitchen.Elevator stop working over and over. We we on the top floor. Elderly family members over 80 and disabled aunt had to struggle down three flights if stairs.

Exceptional

Very poor