Sonesta ES Suites Cleveland Westlake

It’s really sad what this...

Liked: Access to local attractions so our actual stay was limited
Disliked: The garbage on the grounds, the forestry overgrown, vehicles being worked on or waiting for parts for several days in the parking lot, not being told that the swimming pool was going to be closed and drained during this heat wave. Room quality was very poor. Rugs, upholstery had stains, kitchen, faucet, and bathroom tub faucet improperly worked .I was told that they would be cleaned every two weeks and we didn’t qualify because we were booked for one week, towels would be available at front desk, and our door keys would only work for a day or two needing to be replaced.The good thing about that we were able to get clean towels at that time

Exceptional

Bad

Liked: Nothing
Disliked: Lack of staffGarbage throughout the propertySwimming pool was closedRooms were not cleanedRoom keys constantly failingRoach in roomStaff dress inappropriatelyProperty name states it is a resort, far from itGuest repairing cars in the drivewayThis property is more like low rent facility and should not be classified as a hotel or resortAvoid this property at all cost

Bad

Liked: It was dog friendly
Disliked: The toilet was cracked, the shower had mold everywhere, there were giant stains on the rug, etc. it was in BAD shape. The general property was NOT well kept up. DON’T stay here.

Very good

Poor

Liked: Beds were comfortable and the shower was hot with good water pressure
Disliked: Poor cleaning, we found items from the previous guest in the bathroom, cigarettes floating in a cup of water on the balcony. There were cobwebs all around the outer doorway, and the door to our suite looked like it had been damaged in the past and was sticky and difficult to open with the key card

Exceptional

Good value, we would stay...

Liked: No breakfast, but had a full kitchen. The room was a nice size with a sofa and chair. Very comfortable bed.
Disliked: Need to put a luggage rack in the room.

This hotel was so bad...

Liked: This property needs to be condemned
Disliked: Dirty unclean unsafe