Sonesta ES Suites Cincinnati - Sharonville West

Very good

Horrible play to stay!

Liked: Room size
Disliked: That was not breakfast! No meat, eggs, pastries, or juices. Our room was in the back by the dumpster, and flies came into the room every time the door was opened. There were no clean towels available on the 2nd day of our stay, even after we took the dirty ones for replacement.

I'd pay extra next time...

Liked: Didn't like much, but the bed was comfortable. Can't speak for the pillows, I brought my own and glad I did.
Disliked: The room was badly outdated, with old and dingy furnishings. Curtains had stains, carpet was stained, couch sofa was old and gross. The room had an obvious smoke smell from someone staying there previously. Just overall, doesn't compare to a Holiday Inn or similar. We also did not have ample supply of towels, ran out of toilet paper and tissues as well. Had to go to front desk for these things. Then, the sofa bed didn't have a comforter so had to go to the front desk again to get a comforter for the kids. Thankfully, I had my own pillows so we didn't have to go ask for pillows (there weren't enough if we hadn't)

Very poor

Very poor

Exceptional

Very poor

Disliked: Ants n bathroomIce didn't workNo hangersNo ironNo blow dryerTv remote missingShampoo dripping n tub made it very slippery Nothing to hold ontoNo shower gel Or container Bathtub wouldn't drain

Perfect

The maintenance man Joey was...

Liked: The second roomWas good and it fit my family perfect and the maintenance man Joey was a great guy and helped a lot
Disliked: The first room the air conditioning unit didn’t work. When I called before booking the room they told me the pool was open but when we got there the pool wasn’t open. Dishes was dirty.