Sonesta ES Suites Cincinnati - Sharonville West Guest Reviews
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Delisa Mon, 4 August 2025
I came for a Festival...
Liked: I did NOT like anything about Sonesta Hotel. I would never come back here when I visit Sharonville, OH. I book the hotel on booking.com and it was false advertisment and photos of the hotel, when we arrived it was nothing like the pics online.
Disliked: I did not like anything about this Hotel. I book the hotel on booking.com and it was false advertisment and photos of the hotel, when we arrived it was nothing like the pics online. The room smell and the hotel was not finish. The floor had stains that look like blood. I could not stay and I came for a festival to see Toni Braxton and LL Cool J. l'm asking for full refund with Sonesta $470.87 for 2 nights but have not heard back from Josh. Booking.com keep saying they are not responding to them by email or phone for my full refund. The girl was nice at the desk. She did offer us another room but I could not stay where it smell like w--d and the carpet had nasty red stain on the floor Rm 1113. I stayed 10 years ago at Sonesta when they were newer and loved it. A lot has changed and I would not recommend staying at this one in Sharonville West, OHIO until remodel.
Jack Mon, 4 August 2025
Superb
Deion Fri, 1 August 2025
Exceptional
Michelle Tue, 22 July 2025
We’d stay there again, it...
Liked: All the room in our suite and it was comfortable
Disliked: The ice maker was broken and there was no breakfast all 3 mornings due no food delivery
Brinker Fri, 18 July 2025
No lights = Interesting Showers
Liked: The hotel was close to the conference center and restaurants. It was in a quiet area of town.
Disliked: The light was out in the bathroom. We requested it be changed multiple times. Never got changed, so we had to use the flashlight on our phone to use the bathroom and shower. The bathroom was also dirty, well what we could see of it anyways. There was a ton of hair on the wall in the shower, more than we could have left. The shampoo was also out. Luckily I had extra for my friend to use. The website said breakfast was hot. Apparently that is only on Saturday and Sunday. The cold breakfast was good, but very limited later in the week.The pool was only half filled so we didn't think it would be safe to swim in. Also hours are limited. We like an early morning or late night swim.
Anonymous Fri, 18 July 2025
Pleasant
Birtina Sat, 12 July 2025
Wasted money for a broken...
Liked: I liked the layout of the 2 bedroom loft
Disliked: 1 the air didn’t work and it was 90 degrees,2 the place wasn’t cleaned properly sticky surfaces and broken hand rail 3 the pool was closed the entire stay witch was 4 days 4 management was hard to reach 5 they moved our room after the third day 6 I asked for a refund for the remainder of my stay on the first day but management wasn’t available again so I reach out during the times the front desk lady told me to in vain because I was told there was no refund for ruining my vacation time off smh I want to sue because I’m out a grand I’m
Thoufeek Wed, 9 July 2025
Exceptional
Patricia Fri, 4 July 2025
Exceptional
Chyna Fri, 4 July 2025
Very good