Sonesta ES Suites Cincinnati - Sharonville West

No lights = Interesting Showers

Liked: The hotel was close to the conference center and restaurants. It was in a quiet area of town.
Disliked: The light was out in the bathroom. We requested it be changed multiple times. Never got changed, so we had to use the flashlight on our phone to use the bathroom and shower. The bathroom was also dirty, well what we could see of it anyways. There was a ton of hair on the wall in the shower, more than we could have left. The shampoo was also out. Luckily I had extra for my friend to use. The website said breakfast was hot. Apparently that is only on Saturday and Sunday. The cold breakfast was good, but very limited later in the week.The pool was only half filled so we didn't think it would be safe to swim in. Also hours are limited. We like an early morning or late night swim.

Pleasant

Wasted money for a broken...

Liked: I liked the layout of the 2 bedroom loft
Disliked: 1 the air didn’t work and it was 90 degrees,2 the place wasn’t cleaned properly sticky surfaces and broken hand rail 3 the pool was closed the entire stay witch was 4 days 4 management was hard to reach 5 they moved our room after the third day 6 I asked for a refund for the remainder of my stay on the first day but management wasn’t available again so I reach out during the times the front desk lady told me to in vain because I was told there was no refund for ruining my vacation time off smh I want to sue because I’m out a grand I’m

Exceptional

Exceptional

Very good

Horrible play to stay!

Liked: Room size
Disliked: That was not breakfast! No meat, eggs, pastries, or juices. Our room was in the back by the dumpster, and flies came into the room every time the door was opened. There were no clean towels available on the 2nd day of our stay, even after we took the dirty ones for replacement.

I'd pay extra next time...

Liked: Didn't like much, but the bed was comfortable. Can't speak for the pillows, I brought my own and glad I did.
Disliked: The room was badly outdated, with old and dingy furnishings. Curtains had stains, carpet was stained, couch sofa was old and gross. The room had an obvious smoke smell from someone staying there previously. Just overall, doesn't compare to a Holiday Inn or similar. We also did not have ample supply of towels, ran out of toilet paper and tissues as well. Had to go to front desk for these things. Then, the sofa bed didn't have a comforter so had to go to the front desk again to get a comforter for the kids. Thankfully, I had my own pillows so we didn't have to go ask for pillows (there weren't enough if we hadn't)

Very poor