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AustraliaSonesta ES Suites Chicago - Lombard Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Ronald Tue, 13 February 2024
Bad
Lisa Sat, 20 January 2024
Deplorable in harsh winter conditions.
Liked: Nothing
Disliked: The amenities promised in the booking and price like free breakfast and internet, cable TV, kitchen supplies were not upheld by the hotel. No one was available at desk, no one answered calls after we checked in. No clean towels after first day. No soap or anything in kitchen or bathroom areas. It was below zero temperatures all weekend and there was just a sheet and thin blanket supplied. Don’t book here!!! They stated they are transitioning to apartments. They are not a hotel as advertised- we got scammed.
Muthuraja Sat, 13 January 2024
Regretting
Liked: Private kitchen
Disliked: The front desk was closed throughout our stay, so nobody there to provide service or help available.No breakfast was given, but it is included in our booking
Israel Mon, 8 January 2024
Exceptional
N Sat, 6 January 2024
Exceptional
Eugene Tue, 2 January 2024
Bad
Disliked: They canceled my appointment at the last minute because they sold the property
Star Fri, 8 December 2023
Bad
Eli Thu, 30 November 2023
Poor
Donielle Wed, 29 November 2023
Poor
Campos Sun, 26 November 2023
Disappointed - best to avoid
Liked: Free parking
Disliked: Broken toilet, freezing cold shower on last day, smelled of smoke, no crockery or cutlery in the kitchen, no breakfast (as advertised)
