Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical Guest Reviews
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3.7 miles from Chicago centre |
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Mayleigh K, Yorkville, visiting Concord Music Hall Mon, 20 October 2014
Booked a room on 8/25/14 for a concert on 10/18/14. Called twice that day to confirm my reservation since I booked so far in advance. We showed up to check into the hotel a half an hour before we had to be at the show, only for the front desk to tell me the hotel was full and that they did not have a room for us to stay in. They offered us a room 20 miles away - I told them that was not going to work because we were out of town and had not only booked in advance, but called twice that day to confirm. They could not tell me why someone didn't mention this issue during the two prior calls that day. They ended up finding us a room next door and it worked out OK, but it took them almost 25 minutes to rectify the situation and we were late for the concert. Overall they did fix the issue but am not satisfied with the lack of communication, and the fact I watched them check in three additional customers after they told us they were at capacity.
Talat Sun, 21 April 2024
Superb
Nelson Sun, 21 April 2024
Pleasant
Saraswati Sat, 20 April 2024
Exceptional
Juan Sat, 20 April 2024
Disappointing
Joanna Fri, 19 April 2024
Exceptional
Amalia Fri, 19 April 2024
Exceptional
Niloofar Thu, 18 April 2024
Superb
Disliked: The only downside for me is the deposit, they take 100 per night and keep it for 25 days.
Cynthia Wed, 17 April 2024
Good for price
Liked: Good for the price!
Disliked: The location doesn’t have much around!
Laura Wed, 17 April 2024
Exceptional
Stevenson Tue, 16 April 2024
Exceptional
Liked: I like the staff