Sonesta ES Suites Carmel Mountain - San Diego

Disappointing

Liked: The location was convenient
Disliked: They offer room service every 7 days. We were there for 4 nights and we had to do our own garbage, dishes and grab towels from the lobby everyday. They also ran out of bath towels for 2 nights cause they said the property was busy. The building is fairly old and many things are broken and dirty. Our bedroom door couldn’t close due to broken hinge. Breakfast ends at 8:30 and it lacks variety. Paid parking on site. I was not up for chores on vacation so I will not recommend it if you just want to relax. I think it is overpriced if you are not receiving service.

Great hotel, would book again!

Liked: Great location! There are restaurants and shopping stores nearby. Location was quiet and clean.
Disliked: It was a little difficult getting into our room. We really needed to push down hard to get the door open. Maybe just few new locks to replace the old ones would help fix that, otherwise that’s all.

Exceptional

Liked: Everything was awesome the room was great and big loved it ❤️
Disliked: Nothing ‼️

To expensive for service provided...

Liked: I really like the location of this hotel it central to all the locations I need so it’s good for that. It has a somewhat homely feel so you get comfortable quick.
Disliked: Number one thing is price! They charge wayyyyy to much for what you get here. Could be my bias as I’m military and have been to a lot of different countries. Just the level of service, lack of customer care and just the level of upkeep provided at this places does not scream $269 a night! More of a $140-$180 sort of deal. Price is very sporadic it just around a lot there’s is no consistency.

over all it was good...

Liked: very comfortable and clean it felt like a little apartment
Disliked: i didnt like that they charged me a fee for throwing my trash away there was only one big bin in the kitchen we order pizzas and they didnt fit,so we left them on the kitchen counter and i was charged for that,nothing was damaged nothing was spilled , i felt like that was a bit ridicolous

Comfortable room, abundant facilities, and...

Liked: Clean property and room with incredibly friendly staff. This was my first time traveling alone and I felt so comfortable and safe at this location.

Excellent property in priviledged location,...

Liked: The property is located in a perfect spot within walking distance from shopping stores malle, supermarket, restaurants, fuel stations, proximity to freeways.
Disliked: The cutlery in the kitchen can be improved.

Very good

Overall, I liked the location,...

Liked: It was very convenient for shopping and easy access to I15 though there was a constant highway noise outside.
Disliked: I wish the kitchen area and the room had been cleaner and better sanitized. Small flies were coming up from the drains, and each time I used the bathroom sink, there was a strong, unpleasant odor that was quite bothersome. The drains definitely need to be cleaned more regularly.