Sonesta ES Suites Carmel Mountain - San Diego

Very good

Liked: The hotel room itself was very clean and comfortable. We loved the little kitchen, it was perfect for our stay. It was very quite and close to a lot of different restaurants.
Disliked: The free breakfast could use some work, other then that this place was very nice.

Bad

Very good

Exceptional

The staff was mostly nice...

Disliked: The silver bed mattress should’ve been thrown away. Moved room same situation. Old patio furniture, very beat.No king bed options

Disappointing

Liked: The location was convenient
Disliked: They offer room service every 7 days. We were there for 4 nights and we had to do our own garbage, dishes and grab towels from the lobby everyday. They also ran out of bath towels for 2 nights cause they said the property was busy. The building is fairly old and many things are broken and dirty. Our bedroom door couldn’t close due to broken hinge. Breakfast ends at 8:30 and it lacks variety. Paid parking on site. I was not up for chores on vacation so I will not recommend it if you just want to relax. I think it is overpriced if you are not receiving service.

Great hotel, would book again!

Liked: Great location! There are restaurants and shopping stores nearby. Location was quiet and clean.
Disliked: It was a little difficult getting into our room. We really needed to push down hard to get the door open. Maybe just few new locks to replace the old ones would help fix that, otherwise that’s all.

Exceptional

Liked: Everything was awesome the room was great and big loved it ❤️
Disliked: Nothing ‼️

To expensive for service provided...

Liked: I really like the location of this hotel it central to all the locations I need so it’s good for that. It has a somewhat homely feel so you get comfortable quick.
Disliked: Number one thing is price! They charge wayyyyy to much for what you get here. Could be my bias as I’m military and have been to a lot of different countries. Just the level of service, lack of customer care and just the level of upkeep provided at this places does not scream $269 a night! More of a $140-$180 sort of deal. Price is very sporadic it just around a lot there’s is no consistency.