Sonesta ES Suites Birmingham

Passable

Disliked: Mold smell. Changed room. Room door lock battery died. Family locked out. No maintenance onsite to fix. No other room. Had to wait for front desk clerk to get free to open door with manual key. One person had to stay in room at all times to ensure access. No on-site restaurant.

After spending an hour looking...

Bad

Liked: THIS IS NO LONGER A HOTEL, it’s now private leased apartments. Thanks Booking for NEVER letting me know and having me arrive there with nowhere else to go.

WARNING!! These are apartments not...

Liked: We booked a weekend here for Furnace Fest back in Jan of 23. Booking.com failed to notify us that this place was apartments now starting back in May 23. If it wasn’t for the property owner, didn’t get his name, we would’ve been in more of a predicament than we were. He was so very nice and kind, I wish we could have stayed there because he was such a genuine person and really wanted to help people.

Horrible

Liked: Nothing at all
Disliked: It wasn’t a hotel and I was screwed over on my stay and had to pay out of pocket 3x the amount for a room somewhere else

Bad

Liked: terrible experience do not book with this business
Disliked: Booked this hotel months ago, Front desk called me at 8am the morning we was supposed to check in and informed me they was no longer a hotel they was an apartment complex and would not be honoring any stays. After I even received a confirmation email like everything was fine the week before our trip we had already traveled over 3 states away to get there just to find out we had to pay triple the amount to stay somewhere else last minute because there was no rooms available in the area. Very frustrating and I hope no one tries to book a room an stay here.

Good

Good

Exceptional