Sonesta ES Suites Auburn Hills Detroit

Liked: It was very nice. People were friendly.

Had no idea what to expect, first time in town - went to Crofoot to see Father John Misty. I was completely blown away by the wonderful hotel and staff. Everything was spotless; the room was very comfortable (even the sofa bed); pillows the very best. The staff was friendly and helpful - providing directions, pizza delivery number, and just being nice to talk to. The lady serving breakfast let us early birds start eating right away, instead of making us wait - was nice to see someone giving 110%.

Liked: Great stay - thank you!

Deathly

Liked: Nothing
Disliked: Manager was horrible. I’ve been in the hospital with a toxic exposure disease for a week because of this place. I will be suing.

Bad

Nice stay

Liked: Clean, nice conditions, rooms with great space!
Disliked: Hotel seems to have some refurbishment, so a little dirt in the aisles... Breakfast always missing products...

Horrible

Liked: This place was ran down under remodeling....walls has no wall paper, there was couches down the entire hallway....smells wet...HORRIBLE
Disliked: Everything

Disappointing

Disliked: Under construction

Pleasant

Liked: The room was very comfortable and nice.
Disliked: There was a Major renovation works ongoing on my floor, so the smell of cardboards and construction material was hanging in the walk way

Horrible facility and very disappointing.

Liked: Location was the best thing. It was within 10 minutes of the hospital where my sister was a patient.
Disliked: There was no mention that this property was undergoing renovation and I was placed in a room in the midst of the construction. The room, which was supposedly renovated, was a mess. The floors were dirty. The door handles were covered in paint. There was a dirty towel on the towel rack (not mine and obviously used). The baseboards were torn off. There was a sofa sitting on end in the elevator half of my stay. The carpets were filthy. The dispensers (no soap!) in the tub were empty, which I didn’t know until I was in the shower. The plumbing in the bathroom was not functioning properly. I had to push and hold the shower control into place to make it work. The toilet handle had to be jiggled or it would run. There was no safety bar to grab in the very slippery tub. There was a piece of dried spackle (or macaroni - I’m not sure) stuck to the floor when you walked into the bathroom. It took 15 minutes to get checked in while the desk clerk summoned her manager to come argue with another customer about a room rate. The whole experience was absurd, and the room I was placed in was not ready to be occupied, yet it was. The ONLY reason I stayed was because of location and needing to spend long hours with my dying sister.

Dirtyyyyyyyy

Disliked: Dirtiest hotel ive stayed in

Good