Sonesta ES Suites Atlanta Kennesaw Town Center Guest Reviews
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|3.1 miles from Kennesaw centre|
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Jonathan Mon, 25 October 2021
Liked: the staff was very professional and competent, friendly as well as k in nowledgeable. They patiently bore with us as we had to extend our trip each day for several days, as well as having to get our key remade sometimes 3-4 times a day due to forgetting them in our room. our room was lovely, clean, well laid out, and just an awesome place to live away from home. our only complain was one that pertains to hotels across the board: extending one?s reservation causes charges for the room to be calculated in an odd manner, so instead of paying day by day, your room payment is held from your bank account. however when you check out, the payment is removed from your available funds rather than your pending and already tied-up funds. then your already tied-up funds are not released for another 3-4 business days, basically making it seem like you?ve been charged twice for your stay until such a time as they are finally released back into your bank account for use again. it?s extremely frustrating as a practice and if you?re not wealthy, can cause quite some issues. so, travelers, beware of how this works.
Disliked: not enough parking during the sold out weekends
Ronda Sun, 24 October 2021
Wonderful and Delightfully Quaint!
Liked: I loved the blend of business and home of our room. Everything appeared to have me and all of my favorites in mind, including the Paul Mitchell amenities. I would be remiss if I didn?t share about Jasmine. She exhibited extreme professionalism. Jasmine was super invested in my husband and I having an enjoyable stay. We were a few minutes early, and she allowed us to check in. My husband confused the breakfast hours and missed the opportunity to eat. I expressed to Jasmine in passing as he and I were checking out his disappointment in not getting breakfast. She apologized and asked ?What did he want?? I explained just some fruit. She went to the back and got us an orange and banana. This may seem small, but it?s her customer centric nature that will have my husband using this hotel again the next time we visit our son at Kennesaw State University. Take care of Jasmine, Sonesta, in this day and time employees like her are rare and few between.
Disliked: Loved EVERYTHING!!
Michael Sun, 24 October 2021
Gus Fri, 22 October 2021
It fit our budget and...
Patricia Thu, 21 October 2021
Leticia Mon, 18 October 2021
Liked: The room was a plus because of the two bedrooms and Two baths..
Disliked: cleaning could have been done a little better.. there was an smell on the sofa. Vent need dusting.
Kelley Mon, 4 October 2021
Hotel was beautiful, clean, will...
Liked: Rooms were spacious
Disliked: Covid sack breakfast was strange.
Tyesha Sat, 2 October 2021
Disliked: The parking was bad...the parking should be for paying guest only.
Dwight Thu, 30 September 2021
Tedra Tue, 28 September 2021
Liked: Jasmine Was amazing
Disliked: Process for the room