Sonesta Downtown Philadelphia Rittenhouse Square Guest Reviews
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|0.8 miles from Philadelphia centre|
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Joseph Wed, 13 February 2019
It was just okay. I?ve...
Liked: The employees were all very nice and help. The room was clean!
Disliked: No room service past breakfast. Could not order a cup of tea after 9pm yet they have an entire catering department. The fire alarm went off in the midst of the night. Thank goodness that it was a prank. Someone pulled it. The problem is the automated message that plays along with the alarm system tells everyone to stand by for further direction. That isn?t right, you don?t stand by...you evacuate the building which is exactly what I did. Many people did not and stayed up in the tower. Not very safe. The hotel needs to change that emergency message! I did not like that valet charges $45.00 each day! That is ridiculous.
Tai Tue, 12 February 2019
Liked: I liked this hotel a lot. Very comfortable beds. Large rooms.
Disliked: Unfortunately, a fire alarm went off the second night at 1:45am (with apparently no fire) and it took a while for the staff / fire department to declare that we could return to our rooms. No one seemed to know what was going on... But that was not the fault of the hotel, per se. Also, the toilet began running late the second night and required opening up the top to fix (it was loud) -- not exactly something you want to do while staying at a hotel, but I wasn't in the mood to interact with staff at 10pm.
Elizabeth Tue, 12 February 2019
Liked: Very clean!!! Love it!!
Disliked: I?m fine
Hsin Mon, 11 February 2019
Robert Sun, 10 February 2019
Anonymous Sun, 10 February 2019
James Fri, 8 February 2019
Liked: Location excellent. Rooms spacious and very clean and modern. George in reception was extremely helpful. We landed with no bags etc due to airline incompetence. George gave us his phone charger to keep!! Also gave us advice re food and stores in the area to buy necessary goods
Barbara Thu, 7 February 2019
Liked: I liked the decor as well as the professional staff. The rooms were clean and everything was handled in a smoothe manner. I had no problems with checking In or out or with parking. It was a great experience.
Jose Thu, 7 February 2019
Antonio Wed, 6 February 2019
Disliked: Nothing was bad