Sonesta Denver Downtown

overall a good experience.

Liked: Comfy bed; great customer service!
Disliked: Mold on bathroom tiles; room smelled like smoke; A/C unit would not shut off.

Liked: Everything was wonderful - staff was absolutely some of the friendliest and most helpful I have ever experienced.

Exceptional

Good

Very good

Liked: Was a really good clean hotel beds comfortable and quiet rooms
Disliked: Nothing

Exceptional

Liked: The room was great, very clean and the TV was big. Also the bed was so comfy and was clean. No bed bugs
Disliked: The shower curtain is weird. Alot of water leaked outta the shower

Good

Poor

Disliked: It has been four days since I checked out, but I still haven’t received the receipt. I’ve sent multiple requests through Booking.com, but I haven’t received any response, and I’m having trouble with this situation.

I would not stay here...

Liked: The location was great.
Disliked: This is not a 4 star hotel. The bathroom is just regular. The room is small and out dated.

Exceptional

Liked: The location. The bed was very comfortable and it was very quiet compared to most hotel rooms
Disliked: Nothing

Worst Hotel Nightmare - Valet...

Liked: The location and facilities at Sonesta Downtown Denver were ideal for us. The arrival at valet parking and check-in was seamless and very smooth. We liked the room. The outdoor pool on the 6th floor is a pleasant surprise.Best part? The staff HONESTLY care to get it right. Amber at the front and Carlos at valet parking helped me greatly . . . after one of the valet carpark workers literally LOST THE KEY TO MY MERCEDES-BENZ. Gone. Lost it. But they moved Heaven and Earth to give me a SUBSTANTIAL discount and to actually play Charlie's Angels and find the key . . . which was in Nebraska, having been dropped by a carpark worker inside another guest's car . . . and driven to their home.I was inconvenienced in having to be rescued by family from a nearby town, followed by a four hour round trip to get my spare Mercedes-Benz key. My lesson? Bring the spare key on vacation.
Disliked: The reason my car key went missing is the way the valet park has keys organized. Dozens of keys are stored in the actual valet podium on hooks, allegedly sorted by valet ticket number. The organization of those keys is an unconscionable mess. But that is the doing of management. The carpark workers can only work with the system provided to them.I want to stress that Carlos and Matthew at the car park did literally everything in their power to fix a mistake made by a junior employee. They were smart, effective, polite, and kept their cool in a crisis. Matthew arranged a locksmith to help me if needed . . . on a Sunday. This could have been a disaster, but it was turned into an acceptable inconvenience by Amber, Carlos, and Matthew.