Sonesta Denver Downtown

overall a good experience.

Liked: Comfy bed; great customer service!
Disliked: Mold on bathroom tiles; room smelled like smoke; A/C unit would not shut off.

Liked: Everything was wonderful - staff was absolutely some of the friendliest and most helpful I have ever experienced.

Good

Liked: Location was incredible as I was working an event at the Convention Center.

Mostly ok- certainly disappointed by...

Liked: The location is absolutely perfect for what was needed, comfortable rooms and beds, love that there is a pool
Disliked: Lack of a hot tub, lack of a way to connect our own streaming to TV and basically only 15 channels of cable. Terrible WiFi, misleading about the valet, insane prices for breakfast

We will come back here.

Liked: Pool, beds and staff

It was good but I...

Liked: It was close to the convention center
Disliked: Take away the valet parking most people don’t want strangers inside there cars

Exceptional

Very good

Quite and comfortably.

Liked: Clean and close to convention center.
Disliked: Hotel tried to charge me for two nights of parking when I only used their parking garage for one night.

Superb

Way overpriced and way underwhelmed...

Liked: Location and size of room. The lady that checked with me about room service was so sweet.
Disliked: Garage parking changed to valet and $55 per day?!? Ridiculous. Everytime I stayed it was convenient garage parking for guests at a reasonable rate and one of the reasons I booked. Front desk was overwhelmed and rude when asked questions. Food options at restaurant were poor and not worth the price. Music at pool was way too loud and the people working the desk at the pool were rude too. Ice machines were not available on my floor despite signage