Sonesta Chicago O'Hare Airport Rosemont Guest Reviews
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|0.6 miles from Rosemont centre|
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Hadleigh Sun, 17 September 2023
Elias Sat, 16 September 2023
Excellent 5 stars.
Liked: Welcoming and workers were easy to get along with
Ronnie Sat, 16 September 2023
Liked: Good hotel close to the airport
Disliked: I was charged $21 for no reason.
Mukherjee Fri, 15 September 2023
Kerry Thu, 14 September 2023
Cannon Tue, 12 September 2023
Disliked: They messed up my billing, but they did fix it.
Marta Sun, 10 September 2023
Liked: Very friendly and welcoming staff, super quick check in,Comfortable beds and pillowsSqueaky clean bathrooms
Disliked: Pet fees:Last year I had the pleasure to stay in one of Sonesta's hotels in Los Angeles. The airport one to be precise. I had a wonderful stay, loved everything. We traveled with our puppy. Our total bill was 600 something dollars for the room and a 150 dollars for our pet stay. That was totally reasonable! In this hotel our room cost a 159 dollars and the pet fee was 150 dollars plus taxes. I thought it would be 75 dollars per night and 150 for longer stays.Yes, I should have called and asked. But I never thought that I would be charged this amount for my small companion.I've been working in hotel business for 10 years. I would be embarrassed working in this hotel and having to tell people to pay that much for one night for a small dog.I can't find another word for it other than greed. Where is the logic in this pet policy? Two grown people in the room cost the same as a 15 pound Pomeranian dog, taking less space than a small suitcase.It bothers me, makes me sad and I feel like it's in bad taste.I know that hotels make a lot of money from amenities other than rooms, like parking, restaurants, spas etc, but there should be a limit to squeezing money out of Guests.You trick people into thinking they can easily afford to stay at your Hotels by showing a low base price, but then hit them with additional fees that double the amount (or triple if they are also paying for breakfast, parking and an animal). That's smart, but not ethical in my opinion.Oh and also - TV was way too far from the bed and not big enough to see.Another thing - no space in bathroom to put my makeup bag on.Thank You for your attention.
Ming Sun, 10 September 2023
Liked: Big room, cozy bed, coffee machine and microwave in the room
Disliked: Price is a little high
Michele Fri, 8 September 2023
Overall good location clean and...
Liked: Shuttle pick up excellent. Room clean and tidy. Good location, not far from airport. Two breakfast eating places close by with pavements leading to them.
Disliked: Tried to contact the hotel before leaving home with no success. Tried to phone hotel from airport with no success.Discovered on arrival at hotel that they take a credit card amount? and keep an amount? Told by girl at reception that we got money off something? some free calls to ? It was late and we were tired these extra charges / money off items should have been put in writing.
Naudiah Thu, 7 September 2023