Sonder Kensington Gardens

Passable

The hotel has provided us...

Liked: The breakfast was excellent. The hotel's location is on a side street, making it quite quiet.
Disliked: The temperature during our stay was unusually high. When we requested to open the windows higher, the staff was unable to find the right key to release the locks to the window!

Superb

Very nice

Liked: Good locationClean and comfortableGood continental breakfast
Disliked: Basement room very hot with no suitable opening windows

Some features were good, but...

Liked: Most of the facilities apart from those mentioned below were of a good standard. The bed was very comfortable, breakfast was good although cereal would have been nice, and staff were nice and helpful generally.
Disliked: We had 2 issues with the accommodation. Firstly it was a little messy getting into the room. Took ages to get the required information online to gain access to the room. Would have been much easier had reception been staffed like most hotels, rather than relying on internet to get the information needed. When we finally made it to the room it was as hot as I have ever experienced in a hotel room. Very limited ventilation and a ceiling fan that was frankly of no worth for relieving the heat. It had been a hot day in London but I have stayed in hotels throughout the tropics and have never been in a hotel that was this hot and stuffy. Even lying on the bed I was sweating profusely. Both my partner and myself ended up leaving the room for a good part of the night to escape the unbearable heat. This issue really is a concern as from a health and safety point of view this room could be a danger for someone with a health issue. My partner was worried she could pass out if she returned there. I returned to the room around 5am and by then it had cooled a little but not enough to be comfortable.

Misleading 'upgrade' to a room...

Liked: Polite friendly staff, nice decor, handy location
Disliked: Obscenely hot in 'upgraded' room at top of old building, the concierge even advised that he should remove the safety restrictions from the window, we had originally booked a lower level room and were last minute 'upgraded' to a queen room on the top floor (I suspect someone else had complained about the heat in the room and we got bumped from our lower level room as we were only staying one night) There is no AC, room fans are present but not enough on that top floor. Very disappointing breakfast, a couple of pastries, brown bananas and some cheese slicesWhen I raised my experience with customer service they will only offer credit to use on another stay rather than an actual refund

Value for money and comfortable...

Liked: Very comfortable room and services. Great value for money. The room was in the basement and even on a hot day the facilities provided allowed us to have a good night sleep.Easy online check in without the fear of missing keys Very good location to the Royal Albert hall, no more than a 10min walk and the same to the tube The room and facilities were as described
Disliked: NA

Exceptional

Liked: Lovely little room with a fan to keep cool in the warm weather and a shower. Handy lockers to keep luggage in for early arrival. Lovely breakfast. Clean room, reception and breakfast area. Perfect location for High Street Kensington and Hyde Park. Easy 10 to 15 minute walk to tube stations and bus stops across the road.

Good