Sonder Kensington Gardens

We were happy with the...

Liked: No breakfast included. Location was good.
Disliked: Lighting was poor. Room was very hot and we had to request a fan. Ceiling fan not efficient. . Blind were not fitted properly allowing light to come into the room. Pillows were lumpy and not fresh smelling. There wasn't any information in the room to explain access to tea, coffee, fresh towels etc.

Good

Liked: The rooms looked quite nice and I liked that breakfast was included. It was in a good location to getting food, groceries, etc.
Disliked: The bed kept collapsing at the end of it and reception said they'd have someone check it the first day but no-one came. I had to sleep on a bed that had the end collapsed down for my whole stay which wasn't the best. The rooms are nice but very small. The bed also had 2 screws on the side of the base and because the room was tiny, my leg brushed past the screws and got scratched a few times. It was also really hot in there.I was a bit disappointed at the response I received when I told them about it!

good location and very clean...

Liked: Excellent location, very clean, good, if meatfree, breakfast
Disliked: My room was inadequately ventilated. It had a fan, but nowhere to put it. There was only one available electric socket for ketttle,coffeemachime, computer and phone charger. There were other sockets in use with round pins, unavailable in Britain for around 50 years. The TV did not show british channels, only the likes of netflix etcWorst thing was communication. Since booking I got weely emails with additional copies forwarde by booking.com telling me to contact them to have the booking recognised but with link to do this deleted. this raised anxietylevels and when I eventully managed to contact California they told me it was their AI service which they could not cancell in spite of the room being booked through booking . comIt seems like a hotel just bought by Sonder but with updating not yet completed

Not a great experience

Liked: The location.
Disliked: The room we booked was tiny despite being advertised as being 172ft2. The pictures were misleading & the room we got was definitely not for a couple. No space for 2: suitcases. Room 101 was terrible.

Wonder hotel was in a...

Liked: Staff were very friendly and accommodating, room was small but comfortable. Definitely could use AC but with windows open and fans going it was ok. Breakfast was pretty good also .
Disliked: No AC

Very nice location for this...

Liked: Very nice location and breakfast

Very good

Liked: Fantastic location. Lovely staff and felt very safe. I would stay again.
Disliked: Very nice place to stay with the park across the road and easy bus access. My room was enough for one person.

Great hotel except in hot...

Liked: The rooms are clean, the bed very comfortable and the quality of the breakfast is great. Very good location, especially for the Royal Albert Hall and the park.
Disliked: The room was like a sauna, the ceiling fan did not do much. The Sonder website said ask for an extra fan, but there are not enough to go round. I will not stay again in the summer because of this.

Superb