Sonder Kensington Gardens

Great location, but not a...

Liked: Great location, close to Kensington High Street, Kensington Gardens and bus stops/tube station
Disliked: £25 fee if you want your room serviced, needs to be booked 24 hours in advance. Small print says ‘for a nominal fee’. £25 is not a nominal fee. Very hot room, even with with two fans supplied

Just right :)

Liked: Lovely little room in a decent hotel with an amazing location! Clean and comfy.I chose the spot so I could have easy access to Kensington Gardens and Hyde Park for morning runs. The room was small but had everything I needed -- the pictures were quite accurate.The staff were really friendly and accommodating.Recommend!
Disliked: Since the bed is right next to the door, you hear people going in and out of their rooms in the hallway sometimes but it's really not too bad.The staff even leave foam ear plugs for the guests, which is thoughtful and helped :)

Exceptional

Very good

Superb

Exceptional

Great spot

Liked: It was well located
Disliked: No aircon and it was unusually hot, but 2 fans and a balcony

We were satisfied enough to...

Liked: The location was a great location with access to Kensington Gardens and a short walk to High Street and the Museums. The hotel was in an old building that was very unique with stairways going every which way. The beds were comfortable and it had a small balcony with a table and chairs outside. The espresso machine and fresh squeezed orange juice machine were nice in the breakfast room
Disliked: It was heated with radiators that didn’t seem to be working and no way to turn them up. Luckily it wasn’t hot or cold outside. The bathroom had a bathtub only which would have been OK but it had a shower curtain instead of glass doors. In order to keep water off the floor the curtain has to hang inside the tub and it was so long it was on the tub floor and you couldn’t avoid standing on it.A small refrigerator would have been nice and some water.Breakfast seemed to run out early. No where to take your used dishes or put your garbage so the only option was to leave it on the table and staff was very slow to remove it.

Not happy at all.

Liked: Staff were lovely.
Disliked: The room was far too small, I could barely fit my suitcase and it felt unclean.