Sonder Camden Road Guest Reviews
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Glyn Mon, 21 July 2025
Very good
Liked: Nice place, with AC too which was a bonus in the heatwave
Disliked: Noisy guests who couldn't get back into their room late at night, the doors slam a bit too so that noise also
Amy Sun, 20 July 2025
poor communication, charged twice, not...
Disliked: We reserved with sonder and were told we'd be refunded when the booking was automatically transferred to the new operator, the chapter hotels. We never received a refund, so I was calling and emailing both sonder and chapters before our stay to try to get confirmation of our booking still being held- it was impossible to get hold of anyone at chapters by phone or email and when I eventually got through to sonder, they just said chapters were now in charge and couldn't help me. When we arrived at the property we were told we needed to pay again and that chapters couldn't help us with any refund since that was sonders issue Back and forth with no help on either side, which means I was charged twice for two rooms. I remember the hotel being nice enough as sonder a few years ago, but there are less amenities and its faaar less clean as chapters. The staff were unhelpful and I would not recommend staying under the new management.
Raphaelle Sat, 19 July 2025
Very good
Anonymous Sat, 19 July 2025
Good location to the tube,...
Liked: Comfy bed and convenient location for the underground.
Disliked: Lady that checked us in on the first day was very rude. We experienced an issue. This hotel has changed management. Supposedly, booking.com was meant to refund and recharge my partner’s card. This never happened, and the lady wouldn’t allow us to check in unless we paid upfront for the room again. Anyway, my partner attempted to explain to the lady our side of things. She kept talking over him, didn’t give him the chance to talk. Wasn’t very sympathetic towards our situation at all. Kept stating that it was an ongoing issue through the week with other travellers (surely the hotel should have foresaw this problem if it was a reoccurring one with booking.com guests and reached out to us beforehand to smooth out any details as we were caught completely unaware after many hours of travelling). The issue with the booking, I could get past, but how my partner was spoken to wasn’t very professional at all. Then, we had issues getting into our room. The code they gave us wouldn’t open the door. A phone call to higher management (I assume) by the receptionist later, and two codes later, we got in. This issue wasn’t with just us. Guests that were arriving at the same time as us, also couldn’t get into their rooms with the codes given to them. We still haven’t received our refund and we were told this would be processed on July 15th. The hotel description specified hanging space and an iron in the room. We didn’t. We had to ask for the iron and told we couldn’t have it as it was a fire hazard in our room - shouldn’t be on the room description then. Shower door was very stiff to open from the inside of the shower cubicle. Partner was almost stuck, but we managed to get it open between the two of us. And black hairs in the shower on arrival. Neither of us have black hair. Just a disappointing experience. Won’t be returning.
Samantha Thu, 17 July 2025
Just ok nothing special.
Liked: Staff were very helpful and friendly.
Disliked: Bed was uncomfortable, shower very small
Sheila Thu, 17 July 2025
Do not touch this company...
Liked: The owners cancelled our booking and did not tell us. We only found out when we phoned for access codes on the morning of our stay. They were not apologetic at all and tried to suggest I had cancelled or that it was Booking.com’s fault. All lies.
Disliked: Appalling and despicable way to treat customers. All the extra paperwork they demanded in advance and then to not honour the booking at the last minute. Leaving us stranded. They still have not refunded me.
Richard Wed, 16 July 2025
A reasonable hotel, but a...
Liked: Conveniently located for where I was working, and a good sized room with a comfortable bed and large bathroom.
Disliked: The shower was a bit of a "dribbler", and the area wasn't the most salubrious. A lot of road and local pub noise until very late.
Emily Tue, 15 July 2025
Poor communication
Liked: The property was good located
Disliked: Prior the trip I had paid £187, I then contacted the priest regarding my stay as I got an email regarding the change of company- they CONFIRMED my stay would be honoured, I then turned up to the hotel on the weekend of our stay to be greeted to have to pay AGAIN- the receptionist says this has nothing to do with them I have to contact booking.com and fight for a refund but will have to pay again to stay that night- which I did pay as I had an event that night and had no other place to stay. I still have no received a refund as the old company had said I would to me & booking.com. Overall very POOR communication.The room we stayed in we could hear all the traffic and all the other people staying in the corridor- overall a pretty poor stay.
Dean Tue, 15 July 2025
Ok hotel within reasonable walking...
Liked: Upon arrival we were advised that the Sonder hotel had been taken over and was now called the Chapter hotel. I had to pay again and was advised by the member of staff that I need to contact Booking.com to get a refund on the money taken upon booking.
Disliked: I have a medical condition and the members of staff did not accomodate me with this despite my requests.
Susan Mon, 14 July 2025
Was ok but had requested...
Liked: Staff lovely & helpful especially Ali
Disliked: Was woken up to a scratchy sound & turned on my phone to see a Rats tail running into the bathroom at 3.30am!!!Was staying in the basement room.