Sonder by Marriott Bonvoy Pivot Apartments Capitol Hill

good communication, quality needs improvement

Liked: spacious
Disliked: poor quality. of second bed; not 4 big bath towels, only 2

Superb

Liked: Our King Room was a studio style apartment with limited kitchen facilities and bathroom with shower over bath. The room was clean and had everything we needed for our stay. The apartment was located on the 3rd floor and overlooked the freeway below, but the noise did not appear to be too much of a problem. The city and Capitol Hill establishments are walkable, which makes the apartment a great base location.

Superb

Liked: The location was great. The room was clean and the bed and pillows were very comfortable.
Disliked: There was an unhoused man living just outside our windows on city property. The area was full of trash and clothes and when he was there I felt exposed and kept the blinds closed. We also had an issue with the elevators not taking our entry code. (Locked message- call for assistance).We tried calling Sonder, the elevator help button, the phone outside the elevators, website etc. and couldn't reach anyone. Luckily a Sonder housekeeper happened to be arriving and got us to our floor.

Exceptional

Liked: Location bed safety ppl amazing
Disliked: I am still not charged for my stay unable to make a payment through the guest services downstairs they dont take payments

Superb

Disliked: I thought we were getting an apartment not just a room with a kitchenette. It was still nice but disappointing.

Exceptional

Still happy, but wouldn’t choose...

Liked: Everything was great. We just had difficulty getting access as we didn’t realise the building was not managed by a physical person. If you need any assistance you need to call a number, this was difficult for us to as we had just arrived. Had not yet got our phone up and running for the states. We couldn’t access the codes for entry and without them you can’t even enter the building. Once that was sorted we were fine. We were able to leave our luggage in the lockers until the room was available. The only other issue that wasn’t evident when booking, was that we were located on a hill, so walking was a bit more challenging and it was some distance to public transport.The accomodation itself was great however. The king bed was awesome, there was a fridge, and a microwave which was absolutely handy.
Disliked: Information regarding checking in and there being no manager on site to assist.

Mediocre stay with bad customer...

Liked: Location
Disliked: Code for room did not work upon arriving. Customer service was bad. Rug by bed lost its grip with floor tape and one could trip over it.

Superb