Sonder by Marriott Bonvoy Pivot Apartments Capitol Hill

Loved this space, would stay...

Liked: Great location, the BEST Mexican food spot next door, clean place, could grab new towels & do laundry when needed. We loved our stay here.
Disliked: The pillows were not comfortable

Terrible customer service

Good location. Relatively new apartment.

Liked: Nice new apartment with a well equipped kitchen with modern appliances.
Disliked: It needs a small table and a couple of chairs. What is the use of having a fully equipped kitchen and no where to sit and have meals!The hot water to the shower and basin takes over 6 minutes to get warm. I notified Sonder by message because they never answer the phone. Provided lip service after I contacted them again.Sonder were a nightmare to deal with. Especially when they programmed the wrong code to get into the room. It was just pure luck that someone from Sonder was walking around on our floor who manually reprogrammed it. Otherwise we would still be standing outside the room because they never answer the phone!.I won’t be booking through sonder again.

Exceptional

Exceptional

good communication, quality needs improvement

Liked: spacious
Disliked: poor quality. of second bed; not 4 big bath towels, only 2

Superb

Liked: Our King Room was a studio style apartment with limited kitchen facilities and bathroom with shower over bath. The room was clean and had everything we needed for our stay. The apartment was located on the 3rd floor and overlooked the freeway below, but the noise did not appear to be too much of a problem. The city and Capitol Hill establishments are walkable, which makes the apartment a great base location.

Superb

Liked: The location was great. The room was clean and the bed and pillows were very comfortable.
Disliked: There was an unhoused man living just outside our windows on city property. The area was full of trash and clothes and when he was there I felt exposed and kept the blinds closed. We also had an issue with the elevators not taking our entry code. (Locked message- call for assistance).We tried calling Sonder, the elevator help button, the phone outside the elevators, website etc. and couldn't reach anyone. Luckily a Sonder housekeeper happened to be arriving and got us to our floor.

Exceptional

Liked: Location bed safety ppl amazing
Disliked: I am still not charged for my stay unable to make a payment through the guest services downstairs they dont take payments