Sofitel Noosa Pacific Resort

Superb

Liked: N/a

Exceptional

Exceptional

Good

A mixed stay with positives...

Liked: Amazing location! Right on Hastings Street and easy walking distance to numerous restaurants, cafes, bars, the main beach and the national park. Beautiful pool and facilities. Delicious food and beverages. Guest services, cleaning staff and some reception staff were very friendly.
Disliked: I feel some of the staff could have been warmer and friendlier, especially on the food and beverage side (at the Beach House). There is one younger blonde woman at the Beach House who is quite rude. I like to feel welcome when I stay somewhere. There was a problem at check-in. The man who checked me in tried to upsell me to a pool view room. I told him I was quite happy with what I had chosen (the village view with balcony) based on the pics and description at booking.com. He also confirmed it had "a view of the town". But when I entered the room, it became clear there was absolutely no village view - the view was of a wall and some plants. There was no balcony to speak of. The pictures of the view on booking.com did not match the reality at all. I went back to reception to discuss this, where the girl behind the desk argued with me, telling me I booked through a third party (booking.com) and should have booked direct. Sorry, but the hotel is selling rooms through booking.com. If you do not want to sell rooms through booking.com, then don't. The guy who checked me in then moved me one floor up to a pool view room, so I was happy with that. The breakfast items are tasty and plentiful but it takes ages to get a coffee in the morning. It can be hard to find someone to take your coffee order and then, when you order it, it takes a long time to come out. There is rarely somebody to greet you when you enter for breakfast, so you have to seat yourself. Which is fine - but then they seem miffed when you seat yourself. If the guests are supposed to be seated by a member of staff, then you should greet guests on entry and seat them!My room looked lovely but had a musty/mouldy smell when the aircon was on, which wasn't very pleasant. Overall, my experience was mixed and not quite what I expect from a hotel at this price point and star rating.

Exceptional

Great stay at Sofitel Noosa....

Liked: Great stay, great location, lovely staff, good gym, delicious breakfast included, and a few nice bars attached.
Disliked: nil.

Exceptional

Exceptional