Sofitel London Heathrow Guest Reviews
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S Tue, 23 April 2024
fitted in perfectly for our...
Liked: very nice room, spacious and comfortable, location of hotel to the airport check in was absolutely perfect.
Theresa Tue, 23 April 2024
Exceptional
Pauline Mon, 22 April 2024
Easy location to access airport...
Liked: Location to airport
Disliked: Nothing
Mark Mon, 22 April 2024
Exceptional
Richard Mon, 22 April 2024
Bad
Liked: Zero customer service and no understanding of the requirements of a traveller
Katherine Mon, 22 April 2024
Superb
Neil Mon, 22 April 2024
Not as it was. I...
Liked: The club room was fantastic
Disliked: Paid for breakfast left very early and was given a carrier bag for breakfast, one for each. An apple a carton of Apple Juice and a yogurt bar. Seriously? At £25/head. First room was dirty.
Amber Mon, 22 April 2024
Exceptional
David Mon, 22 April 2024
Good
Liked: Convenient location to airport terminal
Disliked: Was given wrong information regarding restaurant opening time.My accommodation was pre paid.Was not asked to leave a card and therefore after having evening meal, was asked to go down to reception, rather than paying when departing. A staff member came to room, I felt this was an error
Wendy Mon, 22 April 2024
very good staff at check-in...
Liked: Excellent location for an overnight layover. Very Convenient for late night arrivals and early departures. I would recommend.
Disliked: I did not see signage directing me to the hotel once I exited the arrival section or even in the elevator. Adding such would be beneficial