Sofitel London Heathrow

Perfect hotel for early morning...

Liked: Great hotel rig he in terminal 5. Fantastic rooms and perfect pre post flight.
Disliked: Nothing

Very good

Exceptional

Pleasant

Disliked: Furniture in the bar area are disgusting; they're all following a part and been there last year and this year nothing has change. A lot of guests made same comment.

Superb

Liked: The location to T5 and the restaurant and bar were nice
Disliked: There was not anything to complain about.

SofTitel beds are too fuwa...

Liked: The place is clean, and the location is excellent - just a short walk to T5. Most of the staff members were nice and very welcoming.
Disliked: When I arrived the staff member responsible for luggage asked me for my name, but then he had a problem jotting it down (as it is a bit complicated), so I eventually took the pen and paper from him and wrote it down myself. I assumed that he will then take my luggage, but he ignored me and just walked away pushing his half-empty luggage cart. Weird. The room was okay, but quite dated; The major complain I have is the bed - it was absolutely horrible. Put 1 foot of jelly on a waterbed and it will be still nowhere near to the rollercoaster that this hotel's bed experience was. I couldn't sleep and only managed to doze off a few times, only to wake up tired next morning. The idea of staying at the hotel was to rest before a long journey next day, but in the end it was dreadful. Will be avoiding in the future. it's a pity as the location is great.

Exceptional

Liked: The staff are lovely. Very attentive and hard working. Restaurant very friendly and welcoming. The room was super. Very comfortable and we thank all those responsible for housekeeping. It is an important but unseen job. This was our third time staying and it never disappoints.
Disliked: Nothing

Exceptional

Good