Name: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland
Rating: 4

Sofitel Auckland Viaduct Harbour Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Exceptional

Amazing!

Liked: I think the staff was so helpful and so friendly and just amazing! Thank you!

Overall really good

Liked: Rooms and staff
Disliked: In room dining

Superb

Fantastic staff, great service and...

Liked: Service, food, staff
Disliked: The bed was very uncomfortable, too soft, and the pillows were too bulky, I tried the couch but it was too short, and ended up sleeping on the floor

Passable

Very good

Exceptional

Liked: Sofitel is a great hotel
Disliked: .

It was a nice weekend...

Liked: The bed was comfortable and the staff were nice to deal with and helpful.
Disliked: We booked a relaxing staycation of chilling out. Aside from the AC not working, I would say the place is looking a bit tired in general and the decor is quite out of date. The room looked onto the bus station which we didn't realise prior to booking and was quite noisy with the door open which you needed as the AC wasn't working. The tv faces in a different direction so we rearranged the room while we were there so we could watch some tvWe ordered a cheeseboard with room service and all the crackers were stale, so I phoned and let them know so they delivered more to our room which were even more stale (which we laughed about). I left my shampoo and conditioner in the room by accident so I phoned them the following day to see if I could come and get them but they (apparently) hadn't found them and said they would have another look and contact me again but I never heard back from them after that. Overall not really worth the amount we spent.