SO/Berlin Das Stue

Exceptional

Exceptional

Great location ...

Liked: The location of the hotel is great - right next to a beer garden/park. The food & drinks in the garden were just great and keenly priced, also a restaurant there that you could book in advance for breakfast/brunch. We had a room overlooking the zoo which was lovely. Bed was super comfy.
Disliked: Overpriced for the room - it wasn't super luxurious and my husband stays in Berlin for work and was disappointed with the value for money. We opted out of breakfast due to the price and had some great experiences outside the hotel. Also we had to ask 3 times for the coffee machine to be mended/replaced - it didn't work dispensing warm rather than hot water.

Poor

Liked: Cool buildings
Disliked: Room was so hot was unbearable got sick

Exceptional

A little bit of luxury...

Liked: The staff are excellent. From reservations and concierge to bar & restaurant staff - all so welcoming, efficient and professional. Top class service. The rooms are extremely clean and comfortable. The breakfasts are amazing, the food was delicious.
Disliked: Nothing

Lovely hotel in a quiet...

Liked: This was a really lovely hotel in a quiet leafy suburb of Berlin, the facilities are modern and classy, a lot of thought into the design and look of the whole place, which works. There is the Spanish embassy next door so it did feel very safe in this area as well. A few minutes walk is a fantastic park with bars and food stations with a great atmosphere whatever time you go. There is also a restaurant there which serves amazing breakfasts. It seems to be small inside the hotel but actually there is a lot of space and it is cleverly designed. The staff were super friendly and very helpful. Our room was modern and beautifully furnished, a v large bed, lovely bathroom with both a shower and a bath. A large fridge with lots of drinks to purchase, but v expensive. Overall the room was quite small but again was well designed so plenty of storage available. There was a large private balcony with furniture and decent views.
Disliked: The coffee/tea machine was very basic and with a large fridge in the room it is disappointing that no fresh milk was available. For the nightly cost the room was a bit small.

Disappointing

Liked: Location
Disliked: Kept me waiting at the barAngry staffUnfriendly Badly designed roomAir-conditioning never worked. Absolutely atrocious.Super expensive and not really 5 star.I liked Lucas, Mattias,Eric, Jana, Barman Jan, Philip, Jana...they really tried. No tea making facilities Very awkward room design.Every room had bathroom sinks so shallow it was impossible to wash without turning your entire room into a swamp.

Very average for 5 stars...

Liked: Lovely locationGreat staff
Disliked: I gave them another chance after my first stay was so bad. Although Jan accommodated me, I was still pretty unimpressed with Berlin SO. Rooms are poorly designed. Fors the interior designer. It's just so bad. So so bad. Wardrobe light on constantly affecting a good night's sleep.Having to constantly ask for tra making facilities when they know I don't drink coffee.The bath panel.fellmon my foot and no one cake to help. I was hobbling for hours. Dirty kettle when tea facilities eventually arrived two hours after requesting. Communication between staff is poor and having to explain myself was just infuriating to my experience for zero stress.Joanna at reception is very stern and frosty. Even when I said hello to her. She needs to be retrained. You need to do better as you have some amazing staff members: Lucas,Phillip, the two Jans, the male Muslim cleaner - so so kind, mattias... Jana at breakfast and the inimitable Eric! Wow. Everyone can learn from him. Especially Joanna.