Name: Smart City Hostels by Safestay Edinburgh
Address: 50 Blackfriars Street, Edinburgh
Telephone: 0800 031 8416

Very bad service received from...

Liked: The location of the property was very good and central. However, the staff was absolutely terrible and quite rude. We felt humiliated and sensed that the receptionist may have had a bias against us. He was unhelpful and showed very little interest in assisting us. Honestly, I find it hard to recommend this hostel to others because of the appalling service I received from this receptionist.
Disliked: The receptionist who was at the duty at that time. A white male gentleman with a height of about 5.7cm. We checked in around 7:30pm in the evening

Poor

Liked: Location
Disliked: Breakfast, complete lack of.any service

Very good

Awesome & Overwhelming

Liked: Location, the room and the ease of checking in and out

Good

Liked: Perfect location within a short walking distance to the old town city centre. The room was well sized and clean. The staff were very helpful and polite.The hostel also has a nice bar and beer garden area .
Disliked: Although the room was very clean, the beds were very uncomfortable and cheap. The noise was pretty loud until late coming from the bar area; it is normal as it is a youth hostel but you do have to take it into account.

Pleasant

Liked: In the old city.
Disliked: Uncomfortable bed and pillows.

We'll look to stay at...

Liked: Comfy bed in a quiet room
Disliked: Poorly appointed room (although the room had a pointless additional 3 beds in the room), dreadful breakfast with no staff showing any interest in the empty food trays. Price was outrageous for the accommodation.

Frat House: do not recommend.

Liked: The hotel was located near the mile which made it convenient for walking everywhere.
Disliked: This was like staying in a frat house. The downstairs bar was “open” until 1am however people were singing and screaming from the courtyard until well after 3am both nights. I imagine if you were visiting to party it was fine, but traveling as a family it was pretty terrible. The rooms are small of course (couldn’t even walk around the bed), but the condition of the room I could tolerate. The karaoke right outside our window for hours even on weeknights was a bit much.

Acceptable for the price

Liked: Good location, nice stuff
Disliked: Noisy bar that makes it impossible to sleep Poor management Indeed, do yourself a favour and find a better breakfast spot

Fear price, good location, no...

Liked: It’s well located, under 100m from the royal mile peatonal centre. Friendly staff 24/7 and really pet friendly. It’s got a reasonable price in a city where prices are crazy, just don’t expect more than a youth hostel.
Disliked: The rooms are quite small, you’ve got almost no space to go around the double bed. The beds are quite unsteady and noisy. The windows are all secured so there’s no chance of getting some fresh air in the room.