SLS South Beach

The worst hotel I've been...

Disliked: By far the worst hotel I've been too. They honestly don't even deserve me taking time to writing , but please avoid this hotel at all cost. They took money 5000$ from my room without even noticing me.I had to threaten them calling the police so they can send me back the money.They refused my booking because I didn't have a physical credit card for deposit, while I already paid, so they were causally saying I could go to an other hotel while I already paid. Only manager Carlos seems to do efforts there. Breakfast was awful. Rooms are clean, small but well designed. A fire alarm rang at 2 am, everybody went down to the lobby floor, for 10 minutes, nobody said anything to us, and after this time one guy with a big smile on his face said we can come back to our rooms. No gesture, no "sorry" , just treated like young kids at school.Overall the staff at the reception is extremely unprofessional , I had to call the police to get back my 5000$ that security agent took from my room to "protect the money", well, so well protected that I noticed than 36hours after the cleaning service and NO ONE, sent me a message, the manager in charge this day (not Carlos the main manager) decided to hide himself when the police got there. I got my 5000$ back but overall awful experience for an over priced hotel.

Pleasant

Liked: The area is very pretty and the room was clean, which I appreciated. However, there was an overwhelming smell of bleach that gave me a headache—it was a bit much. I also recommend avoiding rooms near the elevators, as the noise from them went on all night and made it hard to sleep. The food was just okay; for the price, I expected more flavor and overall better quality.

Good place

Liked: Location and rooms
Disliked: Broken lifts for days while staying at the 12th floor was not my best experience

It was decent. Will not...

Liked: I like the location. The Hotel needs a facelift . It smells old and it is not very clean.

Very good

Couldn't wait to leave to...

Liked: The staff seemed very friendly which is always the easiest thing to implement. A smile and helpfulness costs nothing.
Disliked: Rooms Very tatty and uncomfortable. Very strange interiors. Very hard to relax. Everything was 33% Higher than what it should be. $18 for a bottle of water at the bar.

Exceptional

Do not go

Liked: Nothing
Disliked: No hot water in showerSmall rooms No value for the money Hidden fees

Exceptional

Liked: We loved everything. The pool the beach the breakfast the duck the rooms the people.