Exceptional

Nice and relaxing stay

Liked: Nice big room, cosy bed, nice shower. It was a pleasent stay.
Disliked: All was great

Great staff. Very friendly and...

Liked: I just had a standard room but the Premier Inn was a better standard room with the river view and cheaper. The bar was amazing with floor to ceiling windows. The staff were excellent and may I give a special recommendation to Ross for the service he gave us in the bar especially during these difficult times. What a lovely young helpful man he was. My partner and I will definitely stay again as we both loved the hospitality.
Disliked: Having to pay for car parking.

Exceptional

Liked: The location
Disliked: N/a

Best Hotel Experience in Dundee

Liked: Everything
Disliked: Nothing

Exceptional

Complaint

Disliked: I was very disappointed when staying at this property. When staying at Sleeperz hotel there was a lot of young adults staying at the hotel and socialising. A member of staff and other residents knocked on our room door at 04:30am and told us we had to leave due to other residents being to loud. Making no fuss we left the hotel as we were told when seeing the police there as we thought it was a serious matter, after leaving we contacted the hotel as it was 04:30am and pouring of rain and we had nowhere to go and were told there was nothing they could do and that we were not allowed to wait at the premise whilst we sorted out somewhere to stay. We were also told before leaving that we were not allowed to be there due to corona virus rules but when checking in never got asked if we were from the same or different households. The next day I was then charged the full amount for the room and an extra 10£. I have since then contacted the hotel three times and have been told a manager will be back in touch. I have still now had no contact from Sleeperz hotel or anything apology or any mention about breaking covid rules.

Lovely stay

Liked: Absolutely loved our stay. Excellent staff, lovely breakfast and location excellent. I loved the lounge and decor.Will return
Disliked: Very minimalist which I wasnt expecting but still good!

Superb