Sleep Inn & Suites Round Rock Guest Reviews
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1.6 miles from Round Rock centre |
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Jones Thu, 21 March 2024
Great Place to go
Liked: I loved the location, the freshness, and the cleanliness. I recommend this place to friends and family.
Disliked: nothing
Dr. Thu, 14 March 2024
No communication with their customers,...
Liked: Was never in the property because I had a booking issue and I kept calling the hotel, and no one ever answered. I booked the hotel at 11pm , I messaged the property (through the option that booking gives you) and no reply, I call and no one answers. I kept calling at night and I received no answer from this place. On 3/12 I kept calling and calling at night to report and hopefully resolve this issue so I could book my stay for the correct date. I called the next day and some girl answers the phone and she says I’m marked as “no show” well of course, if you had picked up THE PHONE like you are supposed to, then I wouldn’t be having this problem. I ended up paying 125 dollars as cancelling fee, for not showing up. A problem that I could have been fixed if they would have communicated with their customers properly. Did not even stay and I will never stay at this hotel chain ever again.
Disliked: N/a
Brittany Thu, 29 February 2024
Exceptional
Liked: Loved that the Hot tub was working and hot.
Kathy Sun, 11 February 2024
That was my first stay....
Liked: Cleanliness. Location was excellent. Breakfast was good. Fitness room. There were upgrades in progress. Looking nice. Check out time is 12!
Mark Wed, 7 February 2024
Good
Disliked: We were not told that it was under construction until we got there
Brett Tue, 6 February 2024
Under renovation, failed to make...
Disliked: Failed to make up room. Offered to move me to a new one, which is nice, but who wants to pack and unpack again?
Smith Mon, 5 February 2024
Very clean
Liked: Very good location and Great Customer service, they went out there way to make sure I was comfortable
Disliked: Parking
Verified Hotel Guest Mon, 15 January 2024
Liked: Quiet rooms and easy access
Disliked: Nope
Verified Hotel Guest Mon, 15 January 2024
Liked: Hotel was great and rooms were cleaned and beds remade every day. Very good location right off main road.
Disliked: Was under construction while we were there they appeared to be redoing the lobby but even with that it was cleaned up every morning in time for breakfast. Was enjoyable
Lacarla Sun, 7 January 2024
Pleasant stay
Liked: Nice location. In the middle of everything!